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Ford Square of Mount Vernon Ltd.

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2 Lifetime Reviews

1501 Broadway St, Mt Vernon, Illinois 62864 Directions
Sales: (888) 872-7303

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2 Reviews of Ford Square of Mount Vernon Ltd.

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December 03, 2012

"Many of us have had bad buying experiences. W/Ken..."

- Daniel Jackson

Many of us have had bad buying experiences. W/Ken Johnson, not the case. He patiently eliminated any objections. Down to earth, laid back yet attentive/assertive. One who strives for the customers best interest and long term relationship. Refreshing.

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Recommend Dealer
Yes
Employees Worked With
Ken Johnson
January 24, 2009

"My vehicle broke down on my way to Florida 1/16/09. I..."

- RichardGregory

My vehicle broke down on my way to Florida 1/16/09. I was towed to the dealership at 6am. The shop opened at 7am. The temperature was zero. There were already customers all over the place. I apologized and stated my problem. Immediately, Jack the service manager, handed my keys to a mechanic. He was able to diagnose the problem quickly--I needed a new starter. They checked their inventory and found they didn't have one. Jack called an outside supplier and found one. The dealer didn't deliver til 8am, and it was a little after 7:30. He sent the mechanic over to the supplier to get the starter. It was installed and I was on the road to Florida by 8:30. Never have I had this kind of service at a dealership and I have owned more than 27 new vehicles from a large number of dealers.

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Recommend Dealer
Yes
Employees Worked With
Jack
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