Ford of Boerne

I have 2013 Ford Fusion witch I took to Ford of Boerne, TX. in September, for issues shifting gears and some unusual engine noise. After they looked at it they told me that the clutch and clutch assembly TX. in September, for issues shifting gears and some unusual engine noise. After they looked at it they told me that the clutch and clutch assembly needed to be replace. I was told by the customer service representative (Jeff) who check me in and kept me updated on the status, that the replacing the clutch and clutch assembly would fix my issues shifting gears, however the noise was from the transmission, and they don’t have parts to fix it, but it wouldn’t be an effect the drivability of the car and asked if I wanted to continue to move forward replacing the clutch? Based on that information, I said yes, under the impression that the function of the vehicle would be good and I would only have the abnormal engine noise. Upon my car being returned to me, I was told that it was “shifting like a dream”. I then drove the car home and found that the shifting issue had not been fixed, so I returned to Ford of Boerne to address the issue once more and was then told that the only way to fix the gear shifting issue would be to replace or rebuild the transmission, but they were unable to do it and sent me to another auto mechanic shop which has had numerus issues getting the parts. All of this took place in September, and here we are in January, 4 months later and I still don’t have my car back because they can’t get a bearing, because FORD doesn’t make replacement parts for the Ford Fusion! So now I have to replace the whole transmission, but when I spoke to the person in the parts department to try and order a new transmission, he was very belligerent and rude before hanging up the phone on me. So now, I essentially, I have a 1-ton paperweight! I used to like Ford vehicles, but after this debacle, I see no reason to ever buy a Ford again (and I’m in the market for a vehicle for my daughter too, not to mention that I’m going to have to replace my Fusion, since I can’t get it fixed. Who wants to buy a car you can’t get fixed when something breaks and ends up making it worthless! More

Ford of Boerne Service Center was very helpful and actually acknowledged me and let me know how long it was going to take to get my oil changed on my vehicle. Jeffrey was absolutely wonderful. I wou actually acknowledged me and let me know how long it was going to take to get my oil changed on my vehicle. Jeffrey was absolutely wonderful. I would recommend this dealership to anyone that needs service on a Ford vehicle. They also have a great location. You can go upstairs and watch tv or read magazines while you wait. Everyone there actually cares about how the customers are treated. If you have a problem, you can immediately have someone address it and it will get resolved real quick. More

Dealer got me financed with 2500 down and deliverers the truck 50 miles away and then threatened to come pick up the truck because my boss didn’t send them any paperwork verifying appt. He talked to them bu truck 50 miles away and then threatened to come pick up the truck because my boss didn’t send them any paperwork verifying appt. He talked to them but they never sent the paperwork. They should have never delivered the truck to me if they didn’t have the financing finalized but it gets better. I got pulled over for having fictitious license plates on the truck. Yes they put the wrong tags on the truck and truck got impounded Becuse of that. It cost me 800 dollars plus another 100 for the ticket and they wouldn’t send me the right tags until got my boss to sign paperwork which he did when they finally sent it to him and left me stranded out of town for 3 days and they would not reimburse me a dime. The smart xxx arrogant general manager lied and said I was pulled over for speeding and my license was suspended. He’s a liar. I have police report and the officer who stopped me testimony as well as a dispatchers tape saying I was pulled over for fictitious license plates. This is how they treat customers and they haven’t heard the last of me. All they. Had to do was the right thing. I wouldn’t recommend anyone to buy a vehicle from them and I am going to let Ford know about this next. More

This is the most unprofessional dealership I have ever dealt with in my entire life. Had a deal on a used car offered to give them a deposit to hold the vehicle until I could get there from 3 hours away dealt with in my entire life. Had a deal on a used car offered to give them a deposit to hold the vehicle until I could get there from 3 hours away and the sales man said it was ours until the following day. Called the next day to get a buyers order for the bank and was informed that the vehicle had been sold out from under us to another customer. Not Professional at all. More

I love my car but I’ll never buy a Ford again because of the service or lack there of! They will not go out of their way to help, they can’t offer solutions with their problems. It’s a 2 month wait for loan the service or lack there of! They will not go out of their way to help, they can’t offer solutions with their problems. It’s a 2 month wait for loaner cars if your car is in the shop for warranty work. My experience with other dealerships such as Mazda was truly a VIP service. Ford definitely needs to take notes on how to treat their clients More

Best experience buying our 2020 ford king ranch expedition!!! Rebecca, Jim and Anthony really rock! Very professional, took their time and explained everything and answered all of our questions. Tr expedition!!! Rebecca, Jim and Anthony really rock! Very professional, took their time and explained everything and answered all of our questions. Transparency is their way of dealing! Highly recommended More

An Unexpected and Impressive Buying Experience With some reluctance, I felt the time had come to replace my great 8-year old F150. The San Antonio dealership where I had purchased and maintained m With some reluctance, I felt the time had come to replace my great 8-year old F150. The San Antonio dealership where I had purchased and maintained my truck had lost my respect, loyalty and support for their deteriorating and disappointing customer service support. Eventually, I focused on dealing with Ford of Boerne, in the hopes that I could "survive" the normal xxxx of purchasing a new vehicle; From the time I walked into the dealership (Prior to the visit I had spoken to the online sales manger, Mike and my designated salesman, Adrian, narrowing my desires to a Ranger) I was warmly greeted by all staff members. Unexpectedly, the negotiations were cordial and transparent, as I also worked with sales manger Jim. The respect and customer support was superlative, especially when I requested a last minute change in the purchase. The finance representative, J. Michael and his manger, Mr. Galvan were unexpectedly (to me) open and supportive of my last minute change. Bottom line, my overall experience was IMPRESSIVE and I felt I was treated in a friendly, honest,and transparent manner; relieving much of my aforementioned anxiety. At this time, Ford of Boerne has earned my trust and business in the years to come. More

Service Advisor is a Sales Person I have purchased four truck from Jennings Anderson and have always had them serviced there. This past week I brought my 2011 F350 in for a 45,000 mil I have purchased four truck from Jennings Anderson and have always had them serviced there. This past week I brought my 2011 F350 in for a 45,000 mile service and a problem with check engine light. I felt that the service advisor sold me as many service procedures as he could, many of which were not warranted on a truck with 45,000 miles. One of the procedures was a repeat of one done less than 10,000 miles previously. Because of this I do not know if I could trust the service advisors in the future and just may have to take my business elsewhere More