Ford of Boerne

They didn't live up to the deal. A bad experience from beginning to end. We ended up walking out on the deal because they did not live up to their end of it. We regret ever having w A bad experience from beginning to end. We ended up walking out on the deal because they did not live up to their end of it. We regret ever having wasted time with them. They were unethical, dishonest, and incompetent. We saw a car we liked on their website and had them send us the sticker so we could see what it had on it and the price. When we got to the dealership, we found they put a SECOND sticker on the car with another $1300 of dealer-added options, like paint and interior protection (which is invisible), tinted windows, nitrogen in the tires, and some insurance-like coverages, none of which we wanted. These are all the things consumer groups have been telling people to avoid for decades, but this dealership is still doing all the same old unethical dealer tricks. We drove around the lot in a golf cart for 15 minutes because the salesman couldn't find the car we came to see, and when we found it, it had a dead battery. After dealing with 6 different salesmen and managers, we came to a deal on the car, which included a new battery to replace the dead one. But before getting to a deal, we had to go through more of the same old dishonesty. They told us they were selling us the car "below cost" and "weren't making any money on it." Well, I must be the best negotiator in the history of the world because just about every car dealer for the last forty years has told me that. When I asked what the $150 Document Fee was for, they "didn't know". Just consider that at a wage of $20 per hour, that would pay for 7 1/2 hours of document preparation. Ridiculous. When we showed up at the agreed-upon time and day to get the car, they again couldn't find it and had done nothing to prepare it, including not having the new battery we agreed upon. We walked out and are glad we did. I would have regretted giving them my money. More

Second-to-None Buying Experience! TREMENDOUS!!! I have purchased 20+ new cars over my years, and I have never had an experience like I did when I recently purchased my 2019 Ford F150 TREMENDOUS!!! I have purchased 20+ new cars over my years, and I have never had an experience like I did when I recently purchased my 2019 Ford F150 from Ford of Boerne. I would like to mention three employees, specifically: Sonny Tydlacka, David Cruze, and Jim Dames. From the moment I arrived at the dealership, I felt like family. The BEST salesman I have ever worked with came in the person of Sonny Tydlacka. I immediately felt like I had known Sonny for years, and the care he took to find me the right truck was above-and-beyond. Sonny wasn't just interested in getting me into any new truck, he was interested in finding me the exact truck that fit my desires. He was able to find a brand new arrival as if I had custom ordered it. He and David Cruze spent a great deal of time with me and my wife... way more than I had previously been accustomed during other new car purchases (many different brands over the years). They both were eager to ensure we knew of every feature and benefit of our new truck. It was clear they both were proud of their brand and the quality of their product! Enter Jim Dames. As the sales manager, Jim personally involved himself in our purchase and made us feel so welcome and appreciated. At no time did I feel we were being offered empty platitudes or being patronized. Their genuine care, attention, and sincerity were monumentally evident. As a team in new car sales, these gentlemen cannot be beat, and we truly felt like family... and still do a month after purchase. I would happily buy another vehicle from Ford of Boerne and recommend them highly! If you visit Ford of Boerne, ask for Sonny, Dave, or Jim and I can assure you that you will be treated as good as any customer can possibly be! More

Great Service Everyone friendly and very helpful. Felix definitely went the extra mile to help me with my Ford F-150 truck. Also, they found a safety recall which w Everyone friendly and very helpful. Felix definitely went the extra mile to help me with my Ford F-150 truck. Also, they found a safety recall which was fixed easily. More

Excellent Service I took my 1993 Ford Mustang in because the light on the dash board came up to "CHECK ENGINE", I talked with David, he called me the same day they che I took my 1993 Ford Mustang in because the light on the dash board came up to "CHECK ENGINE", I talked with David, he called me the same day they checked it and found that the sparks that start the engine was failing. They told me they still made this part, and would have to order it. But, they found one and was able to repair it the next day. Excellet service. More

Great Service Did what they promised and on time ! Great Service ! The service department was extremely knowledgeable of the problem and preformed the service neces Did what they promised and on time ! Great Service ! The service department was extremely knowledgeable of the problem and preformed the service necessary to repair my vehicle. Again Great Service ! More

Customer Service My F-150 had a safety recall. I called Jennings Ford and the customer service was amazing. I spoke with Mitchell Quigley who was friendly, polite an My F-150 had a safety recall. I called Jennings Ford and the customer service was amazing. I spoke with Mitchell Quigley who was friendly, polite and helpful. When I took my truck in, Mitchell again was so polite and professional. I will definitely return to Jennings Anderson Ford for oil changes and any other needs. Great job! More

Best Price and Best Salesperson to work with Jennings Ford, is great. My name is Hal Bartlett and you can ask the manager or shane my salesperson for my phone number to call me because this is a Jennings Ford, is great. My name is Hal Bartlett and you can ask the manager or shane my salesperson for my phone number to call me because this is a real honest rating. I have a new 2018 Ford 4x4 xlt sitting in my driveway. I traded in my 2007 that I bought that year from Jennings Ford. So they know me, and wow, let me tell you I got a price for a 2018 unreal deal. 53K truck for 39K and my trade in. Best Price in town. It's loaded, so much new tech that it will take me forever to learn. You see, I'm 72, sell insurance now and have some rental property I love to take care of. Because I was a contractor in St. Louis most of my life. So that means I have never from the age of 21 not had a truck. Well there you go. You want some real country treatment head for Jennings Ford. More

Bought a new car My wife just bought a new Escape from the dealer. All the staff were extremely knowledgable and helpful. The price was also good. They are helping to My wife just bought a new Escape from the dealer. All the staff were extremely knowledgable and helpful. The price was also good. They are helping to get another car for me, so I am very happy. Would definitely recommend this dealership. More

Wouldn't buy anywhere else I took my new F-150 to JA for service for more than 13 years, (I had not bought it there.) I got many years of great service from that vehicle, but it I took my new F-150 to JA for service for more than 13 years, (I had not bought it there.) I got many years of great service from that vehicle, but it finally quit at 330,000+ miles. Earlier this year I bought a used F-150 there, which my wife has taken over, so recently I bought another used F-150 there. Both times the salesman was Jason Lay (and his boss John Bray). John Bray's brother Will Bray was my service manager for all those first 13 years, and was always honest and a straight shooter with us, and still is, and he remains our service manager today. I am 74 years young and have purchased many vehicles in my life and can tell you Jason Lay knows his product. I would be surprised if you asked him a question he could not answer about a Ford product, especially an F-150, but if he couldn't off the top of his head, he would have the answer for you in a few minutes. So, I expect your thinking well, this guy obviously lives in the neighborhood, and goes to this dealership because its handy. Well the answer is nope, our home is about 1.5 hours away from JA in Boerne. We go to JA because of the quality of the people there, and the quality of the product. I wouldn't buy anywhere else. More

Excellent service I am very satisfied with Sam Castillo and his manager. They are customer oriented and made my car buying experience amazing. Brandon Brady is also ex I am very satisfied with Sam Castillo and his manager. They are customer oriented and made my car buying experience amazing. Brandon Brady is also extremely helpful and very knowledgable. You have a solid team working at your dealership. I would definitely buy a vehicle from you again, and I will recommend others to buy at your dealership. Thank you for providing a wonderful experience. More