Ford of Clermont - Service Center
Clermont, FL
1,170 Reviews of Ford of Clermont - Service Center
Great experience! The service tech walks you through a video of your vehicle to share with you what he is doing and suggestions that are provided for needed services. The service tech walks you through a video of your vehicle to share with you what he is doing and suggestions that are provided for needed services. Very insightful and helpful. More
We only have one car so they dropped it off at our home since our daughter was not available. Exceptional service! since our daughter was not available. Exceptional service! More
Dropped my truck off on a Sunday with a loss of power issue, and a check engine light. Communications about the repair through out the week from the service advisor weren't very good. Asked him multiple issue, and a check engine light. Communications about the repair through out the week from the service advisor weren't very good. Asked him multiple times to call me to discuss repairs and he never did. The initial video that was sent to me immediately went straight to upselling spark plugs and cabin filters rather than discussing the main issue. When a text was received about quoted repairs, the quote wasn't attached. When I showed up Friday to pick up the vehicle, the same issue happened as soon as I pulled out of the parking lot after the truck being at the facility for a week. They did take the truck back into the shop immediately, and the technician admitted they didn't complete the repair properly. They corrected the issue and I finally got on my way a couple hours later. Overall the lack of communication throughout the week and the fact that the vehicle broke as soon as I picked it up is why I can only give this visit 2 stars. More
Setting up the appointment was a breeze. Getting exactly what my car needed all in the same day was fantastic! Everyone was pleasant and welcoming. I love that they keep you updated througho Getting exactly what my car needed all in the same day was fantastic! Everyone was pleasant and welcoming. I love that they keep you updated throughout the process and work was completed in a timely manner. More
This branch has definitely stepped up in service. I was hesitant to return due to a prior negative experience but I am glad I did. The serviice was impeccable, Troy Davidson was so patient with me, h I was hesitant to return due to a prior negative experience but I am glad I did. The serviice was impeccable, Troy Davidson was so patient with me, he listened to my needs and kept me updated every step of the way even during his lunch break. I am very happy with the experience and look forward to the next visit. More
The service and customer service are excellent at Ford of Clermont. We are so glad that we bought from them. Clermont. We are so glad that we bought from them. More