Ford of Clermont - Service Center

Horrible to deal with. Finance manager was rude. Wrong key received and they will not replace it. Horrible customer service. Finance manager was rude. Wrong key received and they will not replace it. Horrible customer service. More

I was very disappointed. I feel as if Ford of Clermont is only concerned with my money and not my loyalty as a customer. I originally scheduled a routine oil change. A few I feel as if Ford of Clermont is only concerned with my money and not my loyalty as a customer. I originally scheduled a routine oil change. A few days prior to the oil change, I experienced a loss of oil pressure. When I took the vehicle in for the oil change, I was referred to the service department instead of the quick lane. I was told to leave the vehicle and never offered a ride home and had to make personal arrangements. Communication was poor and I finally got a text with a video from the mechanic. I waited another day to get an estimate. The work performed was not what I expected. The most disappointing part is I had purchased an expensive extended warranty through Ford when I bought the truck. It expired literally 4 days before this issue, which cost me $1,500.00. The service representative did not research the warranty and did nothing to see if there was something that could be done so close to the warranty expiring. It was if, "oh well, your $2,000 warrant expired 96 hours ago, and we're sorry. Now you owe another $1,500.00." Then, to add insult to injury, I was charged another 3% because I paid with my credit card." With all of this money I just paid Ford of Clermont, they could have at least treated me a little better. I guess they are just interested in money. More

My truck broke down after they said I didn’t have leak run away NOW run away NOW More

Exceptional service from check in to check out ! Service was quick, efficient and trustworthy!! Thank you ! Service was quick, efficient and trustworthy!! Thank you ! More

Appreciate the fine service from the service personnel. Very satisfied thank you very much chad Very satisfied thank you very much chad More

Good service and communication with my rep. Thank you for the recall work accomplished along with the discovery/repair of a warranty covered issue. Thank you for the recall work accomplished along with the discovery/repair of a warranty covered issue. More

It was a waste of a 3-4 months process with my vehicle and I’m still waiting for a simple breakdown for I can go get help at a different dealership. and I’m still waiting for a simple breakdown for I can go get help at a different dealership. More

Very friendly and easy to work with. Edward was professional and thorough. The waiting room is comfortable and the shop looks amazing. Edward was professional and thorough. The waiting room is comfortable and the shop looks amazing. More

Courteous, prompt service,. Knowledgeable I liked the real time video explaining the condition of the work in progress.. Knowledgeable I liked the real time video explaining the condition of the work in progress.. More

Dylan Cox Many Garcia Rafael Faria A++++ Clermont Ford should be happy to have you!! Ford should be happy to have you!! More