Ford of Clermont - Service Center

Rip off First off I am disabled with bad health I need my truck to go back and forth to seven different doctors. 7 months ago all of a sudden the transmission First off I am disabled with bad health I need my truck to go back and forth to seven different doctors. 7 months ago all of a sudden the transmission wouldn't go past 3rd gear. My dad which I love so much found somebody that rebuild it. But afterwards the truck still ran the same the transmission wouldn't go past 3rd gear. So after about 3 or 4 months he got someone to tow it to the Ford dealer in Clermont to get them to put it on the computer and see what was wrong what need to be fixed. I really got my hopes up did I could get out and do something and take myself to the doctors instead of my dad having to take me everywhere. I have been cooped up a my little apartment for 7 months. I was just told today that my dad received a call from Ford of Clermont Florida. They told him that the transmission needs to be replaced even though it was already rebuilt only three months ago. My dad asked them can't they scan the sensors in the transmission.? They told him no they won't do that. They didn't act very nice, when we went there nobody smiles. They didn't want to help someone in dire need that is in bad health and disability. All they wanted to do wants to try and sell my dad a $5,000 new transmission or try to upsell him with a new vehicle. This is the worst experience I have ever had with a dealership or mechanic shop ever in my whole life. The people that did this and said this should be ashamed. If I was to hit the lottery for millions of dollars I would never go to the dealership to buy anyting. I will boycott their dealership and mechanic shop as long as my health will allow me to live because of them I am in a even deeper depression now. Please whoever All of You Are do not take your vehicles to be worked on by the mechanics at the Ford dealership of Clermont Florida. All they want to do is make big money. They don't care about the little people. More

Inexcusable Having had serious issues in both the service and sales departments, I left a bad review on social media. The dealership just called me to tell me the Having had serious issues in both the service and sales departments, I left a bad review on social media. The dealership just called me to tell me they won't fix my Ford Fusion, that I bought there, because I left a bad review and I need to come pick up my non-running vehicle. Having bought my last 3 cars there one would think they would try to help rather than punish their previously loyal customer. More

service advisor Bill S. Bill, my service advisor at Ford of Clermont goes above and beyond to take care of his customers. I recommend him highly for any of your vehicle servi Bill, my service advisor at Ford of Clermont goes above and beyond to take care of his customers. I recommend him highly for any of your vehicle service needs!! More

Never again This dealership gives ford a bad name I own a Ford so when I have an issue my scanner isn't picking up I set an appointment at Ford of Clermont for a This dealership gives ford a bad name I own a Ford so when I have an issue my scanner isn't picking up I set an appointment at Ford of Clermont for a Dio well they told me over the phone my appointment was at 9 am on Monday I get there and they never scheduled me in then told me me truck wasn't worth it that they didn't want to get involved after I told them it had over 200,000 miles on it and I wanted to do the work my self the service guys got an attitude with me and was rude as can be I will never go to this dealership again I would rather go out of state then to go to ford of Clermont on a positive note I found someone with the ford program and it cost me less than the 90$ ford wanted to charge me and I fixed my 02 expedition let's see if I can get 300,000 out of her More

Awful Customer Service Don't get your vehicle serviced here!!! Even if I broke down right in front of the place I would get it towed somewhere else. Had an early morning app Don't get your vehicle serviced here!!! Even if I broke down right in front of the place I would get it towed somewhere else. Had an early morning appointment so I dropped my vehicle off the night before. Called the next night and they "didn't have time to get to it" so they'd need to keep it an extra day. It was finally ready to be picked up a full 48 hours after drop off. Issue was not fixed so again, scheduled an early morning appointment and dropped it off the night before. SAME STORY. I called that night and they "didn't have time to get to it" again so they'd need another day. A full 48 hours later and it was still not looked at so I picked it up to be serviced somewhere else. I'm sorry but last time I checked, an appointment is an allotted time set aside for something specific. What were they doing during this time?! So sad that it happened not once but twice. We are not rich folks who have spare vehicles laying around and are severely inconvenienced by their lack of time management skills. Very, very surprised they are even still in business if this is the way they treat customers. More

My F150 issue Ron Simone was terrific and helped me in determining correctiions to my synch system. I recommend this dealership and service Dept.... which has real Ron Simone was terrific and helped me in determining correctiions to my synch system. I recommend this dealership and service Dept.... which has really improved in the last several years. Again THANKS to Ron !!! I will continue buying my cars from Clermont Ford and Granpa Jim !!! More

Recall issue Had to have a recall issue taken care of. Thank you Ron Simone for your great customer service. I appreciate the timeliness of this repair. Had to have a recall issue taken care of. Thank you Ron Simone for your great customer service. I appreciate the timeliness of this repair. More

Top Notch Service Department Ford of Clermont received the highest rating because of the service they provided to my daughter & I. Our diesel truck broke down while we were trave Ford of Clermont received the highest rating because of the service they provided to my daughter & I. Our diesel truck broke down while we were traveling to Palm Beach. They immediately took our vehicle into our their service department & evaluated the problem and repaired it as quickly as they could. They realized we were from out of town and gave us prompt service. Scotty & Beau are top notch. They go above & beyond to help people. More

WORST PLACE EVER Honestly this dealership is a joke. Terrible service, long wait time this is why I drive a foreign car FORD SUCKS ! :) go to Honda please Honestly this dealership is a joke. Terrible service, long wait time this is why I drive a foreign car FORD SUCKS ! :) go to Honda please More

I had a horrible experience I went to ford to buy a car. Everyone treated me very very badly. Ive never been treated so badly in my life. Horrible experience. I dont recommend th I went to ford to buy a car. Everyone treated me very very badly. Ive never been treated so badly in my life. Horrible experience. I dont recommend this to anyone. More