Ford of Clermont - Service Center

Took my vehicle for service, it was quick and at a good price. I highly recommend Ford of Clermont service department. A special thanks to Christine for taking care of me. price. I highly recommend Ford of Clermont service department. A special thanks to Christine for taking care of me. More

My service adviser was quick,clear and courteous. He made the whole encounter a pleasure. He made the whole encounter a pleasure. More

Over promise, under deliver. Bogus repairs that they made worse. Will NEVER go there again, even when they off free services for making me wait & messing up my car. Bogus repairs that they made worse. Will NEVER go there again, even when they off free services for making me wait & messing up my car. More

I ask about discount on oil change and was told that there were no more prices in the $25 to $ 30 anymore. The new prices is “due to everything is more expensive now…”. However, I had just received an there were no more prices in the $25 to $ 30 anymore. The new prices is “due to everything is more expensive now…”. However, I had just received an especial discount on my phone…. including a car wash…. The car was not washed either. I had a tire rotation done which was also expensive and I had no indication that the tires had been balanced, which was included in the Special Discount. I left feeling “taken advantage of..” so I feel that I must go in well prepared because they will not help me on their own. On the other hand they were courteous and the service was fairly quick More

Cameron was a great help! Not only did he help with my oil change, but he sold me 4 tires as well. Not only did he help with my oil change, but he sold me 4 tires as well. More

Completely incompetent! We left multiple messages about the status of our car on day 1 and 2. I even went to the dealership for an update and was told they were SO busy as t We left multiple messages about the status of our car on day 1 and 2. I even went to the dealership for an update and was told they were SO busy as the service advisor sat on his phone playing and then told me what he that was wrong with the car and asked if I wanted to go ahead and purchase $10k worth of parts and labor. I said no, I need a diagnostic report and to please keep me posted. 2 more days go by again without a response or acknowledgment. We had the car towed to another dealership that is actually capable of basic work and communication. More

They came to pick up my truck at my house, and I was told to call a Mr. cancel in about 10 minutes to get an update on everything. When I did, and told him who I was, he said “what’s up?“. Totally unprofessi to call a Mr. cancel in about 10 minutes to get an update on everything. When I did, and told him who I was, he said “what’s up?“. Totally unprofessional. my truck had been there a week, I received a text message from a gentleman and I don’t know his name, but he sent me a video of my truck being worked on, and in the body of the text it said that he was my contact and if I had any questions, please reach out. At this point, keep in mind, I had received very little input from your service center, so I immediately texted him back into this day. I still have not heard anything back, kept in the dark. When Diego came back from vacation, he worked very hard to keep me in the loop. I was surprised that when I went to pay, they added a 3% surcharge when the last time I was there, they told me they didn’t, that the credit card company charged me that. I do not think that is explained adequately to me either. I was told when the invoice arrived, it would be very easy to put it on two different credit cards, but that was not the case. Diego helped me pay. I’m surprised Ford doesn’t have a better finance plan to put it on your credit card. More

Good job, they explain every detail and were very quick. The staff is very nice. The staff is very nice. More

Issue in the fuel injection and the report is from transmission Also I was charged twice for Diag Fee which is ABSURD transmission Also I was charged twice for Diag Fee which is ABSURD More

I’ve had my F150 in 5 times for the same AC issue. Still not resolved, it’s currently at another Ford Dealer to repair Still not resolved, it’s currently at another Ford Dealer to repair More