Ford of Clermont - Service Center

The service itself was great, in and out. Odesa was professional and all of the requested service work was completed satisfactory. I was unhappy that the truck was not washed as the wash tunn Odesa was professional and all of the requested service work was completed satisfactory. I was unhappy that the truck was not washed as the wash tunnel was being serviced. Also, asked for a vacuum of the truck and was told that there was a vehicle that would not start blocking the vacuums so they could not do that either. Finally, I had selected the windshield wiper replacement in the app. The app states $.00 for cost. I was told that this did not mean that the wiper replacement was "free," but that I needed to call for pricing. I think that the words "call for pricing" would be a better alternative to $.00, More

Cameron was awesome! He made this chore much more enjoyable. Thank you. I appreciated his excellent communication. He made this chore much more enjoyable. Thank you. I appreciated his excellent communication. More

I’m always happy with the customer service I receive at Ford of Clermont. They are fast, efficient and tell me exactly what my car needs. I Love the friendly service!!! Ford of Clermont. They are fast, efficient and tell me exactly what my car needs. I Love the friendly service!!! More

Realmente tuve una muy buena experiencia en ford Clermont y esto se debe a la atención de Diego Ramírez y Marcela Gutiérrez. Desde el primer día me ayudaron con un problema a que tenía mi camión, la atenci y esto se debe a la atención de Diego Ramírez y Marcela Gutiérrez. Desde el primer día me ayudaron con un problema a que tenía mi camión, la atención fue especialmente de parte de mi representante de servicio Diego Ramírez quien muy profesionalmente me escucho y se comprometió hacerse cargo del problema de mi camión directamente con la garantía extendía que yo compré y manteniendo comunicación en todo momento. Espero que Ford de Clermont sepa valorar este tipo de personal y atención que se brinda al cliente. Gracias por solucionar More

Kristine was awesome. Worst ownership and management ever. Never buying there again. I spent $80,000 on a truck and they couldn’t even send me a thank you note?! They neve Worst ownership and management ever. Never buying there again. I spent $80,000 on a truck and they couldn’t even send me a thank you note?! They never ever return phone calls. That is true for the finance office. I would fire everybody by Kristine.. More

Great process. Good people. Hi quality work body and paint work. They did my entire truck 1.5 years age. They just repaired a fender. Matches perfectly. Got to it Good people. Hi quality work body and paint work. They did my entire truck 1.5 years age. They just repaired a fender. Matches perfectly. Got to it fast and even beat the original estimate be a few buck. Costs a little more but you truly get what you pay for. More

Diagnosed my truck as bad ball joints. Took to another mechanic and it was a warped router. Took to another mechanic and it was a warped router. More

Pleasant reception, quick check in and out. Short wait for service (appointment on time). Services performed quickly. Short wait for service (appointment on time). Services performed quickly. More

Great customer service. They always keep you up to date on the status of your vehicle. They always keep you up to date on the status of your vehicle. More

Made appointment Mon 8/19. Discussed 8/20 but settled on Wed 8/21. Immediately received a text saying I would shortly receive a video inspection? Tech told me that should not Discussed 8/20 but settled on Wed 8/21. Immediately received a text saying I would shortly receive a video inspection? Tech told me that should not have been sent until after the service. I got a call the next day, 8/20, telling me I had missed my appointment. I said no, my appointment was made for 8/21. Thay said to go ahead and bring it in on 8/21. When I arrived for service, one was aware I even had an appointment. I was told they would service it anyway. I received a call later about my coolant flush and new key fob. My truck was there for an emissions recall ONLY. I was then told truck would be ready in about 1/2 hour and I would get a call. Approximately 4 hours later I was notified it was ready. Very confused, messed up way of doing business in my opinion. Technical issues do arise but this was way out of the norm. More