Ford of Clermont - Service Center

Twice I took my $100k truck to this dealer to fix a camera issue and both times I came home with it not working. When I texted the service advisor he basically told me that the camera in the bed was n camera issue and both times I came home with it not working. When I texted the service advisor he basically told me that the camera in the bed was not replaced and that it wasn’t their problem and I could pay to have it repaired. I showed two different service advisors exactly what was not working on two occasions now to be told it’s my problem. Oh and I asked for the service managers name I was given his name and told he would call me the next day. I have not heard from him More

Jalen was very professional and very helpful. Would gladly return based on his services provided. Would gladly return based on his services provided. More

Everyone is always helpful and nice and they don’t try to fix something that isn’t broken. Jaylen is very helpful fix something that isn’t broken. Jaylen is very helpful More

It’s where we have all our warranty work done. The service advisor Christina is good and great to work with! The service advisor Christina is good and great to work with! More

The quick lane is always friendly and very helpful. Cameron Elliott is the man. And there’s always neat and clean Cameron Elliott is the man. And there’s always neat and clean More

Alan in Quick Change was excellent and got my low tire censor replaced while I waited. Thanks for always taking care of Me. censor replaced while I waited. Thanks for always taking care of Me. More

Christina Williams, a Service Advisor at Ford of Claremont was amazing. We experienced an issue while out of state and a long way from Christina’s dealership. Christina talked us through some trou Claremont was amazing. We experienced an issue while out of state and a long way from Christina’s dealership. Christina talked us through some troubleshooting, was arranging for a tow truck and the truck started. Christie helped us find a more convenient dealer to our location. Christina was not only professional, courteous, and knowledgeable, she genuinely expressed concern for us and went above and beyond to help us. We would absolutely use the Ford of Clermont Service Department in the future thanks to Christina! Sincerely appreciated! More

Where does one even start? I brought my F-150 into dealership after my backup camera stopped working. All others 365 cameras were good. After a month they not only have not fix I brought my F-150 into dealership after my backup camera stopped working. All others 365 cameras were good. After a month they not only have not fixed issue but now have cause all 365 cameras to stop working. They troubleshoot one part at a time, order what they believe is an issue, it takes 5-7 days to arrive then another 24 hours to install to then find out that’s not the issue and begin the cycle again. This is ridiculous, ias i m to dealership instead of a local mechanic thinking Ford knew better than anyone what the issue was the first time. I was very, very wrong. More

Took car in for recall repair (ac fan replacement) left with air conditioning with inability to cool past 20 min and with the engine fan on high after ac is on for a few seconds and running on high until e with air conditioning with inability to cool past 20 min and with the engine fan on high after ac is on for a few seconds and running on high until engine off. Living in Florida with 90 degree temps this is a risk to our lives. Service manager said it was coincidence and attempted to charge us for $1,200 repair. Made an appointment to discuss this with general manger Mike and service manager Fadi. Drove there with limited AC saw GM in his office said to be on the phone. Unwilling to meet with us. Service manager was on a test drive and also not available for our appointment. Met with someone that listened to us, placated us, promised service manager would call us, no call. Tried calling to talk to general manager went through a series of voice mail prompts that never let me leave one. As a loyal Lincoln- Ford customer of 45 years I find this treatment to customers deplorable. My once perfect working lincoln navigator is now an unreliable car! More

Best way to describe my 2020 Ford Escape hybrid is when driving it sometimes sounds like you’re walking on an old floor that creeks in a 100 year old house .First they replaced the rear shocks at around 2 driving it sometimes sounds like you’re walking on an old floor that creeks in a 100 year old house .First they replaced the rear shocks at around 20,000 and the noise never went away completely. We brought it back and they said the front shocks needed replacement under warranty.That was almost 4 months ago claiming they can’t get the parts .An email came in saying our parts have arrived and the advisor said they still needed one more shock while Ford customer service claims the parts guy said they sold it to another dealer in error which the advisor claims they didn’t. My 70,000front tires had to be replaced do to inner tire wear and Ford claims that’s not necessarily the shocks . The tire store said given the amount of tread on my rear tires that if it's not the shocks it's possibile my tires were never rotated but my invoices show them being rotated at 13,000 and 26,000 . Either way my car is still clucking and I’m out a set of tires .The pandemic been over for quite a while now and find it hard to believe I can’t get shocks replaced. We also had the cars carpet replaced and now we been waiting a year for the replacement to be replaced and Ford has recalled our last recall . More