Ford of Columbia - Service Center

The service department at Columbia Ford is absolutely amazing from start to finish! They were informative, thorough, quick, and did not charge what another Ford would. The best though, was the service de amazing from start to finish! They were informative, thorough, quick, and did not charge what another Ford would. The best though, was the service department and the communication from them! They were so helpful and answered all our questions. I work in customer service and without a doubt, they are by far the best! The communication was amazing as well! They got right with me when they found the problems and sent me estimates immediately. The text messages were wonderful and easy to understand. I cannot say enough. This was our second time getting service at Ford of Columbia and both times we have been blown away with their services. More

Austyn was a big help, friendly, efficient and kind for my oil change this week. my oil change this week. More

My service todsy was quick. Reps were friendly . I al always pleased with Ford of Columbia. Reps were friendly . I al always pleased with Ford of Columbia. More

Tom, Nick, Jim, Billy, Jonathan, and Colin were very professional and courteous. They went above and beyond to get my truck back on the road and I will definitely be back. Thank you! professional and courteous. They went above and beyond to get my truck back on the road and I will definitely be back. Thank you! More

This was my first time at this dealer and I must say that I was more than happy! Excellent customer service,Austyn was fantastic. Helpful, attentive and knowledgeable. Will definitely be returning for all my I was more than happy! Excellent customer service,Austyn was fantastic. Helpful, attentive and knowledgeable. Will definitely be returning for all my service needs. More

Fantastic customer service; efficient. Christian was outstanding. Mike was great to watch as he worked. Christian was outstanding. Mike was great to watch as he worked. More

They have excellent customer service. Did a great job and car was ready when they said it would be. Did a great job and car was ready when they said it would be. More

They were very prompt got my vehicle straight in and kept me informed of services me informed of services More

One part fell off the undercarriage and a second was barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge w barely holding on. Bad oil change people in another state. Ford of Columbia took the dangling part off, inspected for any problems. Total charge was zip, nada, $0.00. Who does that anymore? Regrettably, they did not have the needed part. Gave me the ok to drive with recommendation to get the part and have it installed aty hometown dealer. The service people were great. More

Not happy with the time it took to change my oil. I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they ar I had an an appointment @ 9:00 and I was told it would be ready at 9:45 -- 10:00, it took 2 hours. That is ridiculous. they must think that they are a DRS office and book multiple appointments for the same time. I was late taking my child to day school. My time is as important as yours.I will use a different place to change my oil in the future. Not a happy customer. More