Ford of Columbia - Service Center

Purchased a used Ford Explorer in September. I also purchased the warranty. It needed tires replaced, which they did. I had it two weeks and the torque converter went out. They replaced it, no I also purchased the warranty. It needed tires replaced, which they did. I had it two weeks and the torque converter went out. They replaced it, no hesitation. I love it, runs and drives great. Took it in for the oil change and the tech found a leak at the water pump and rear trans axel….. It was fixed in 2 days. Warranty paid for it. The tech David knew what he was doing and did an awesome job. While he was doing the water pump we had them do the timing chain. Warranty covered their part, we covered our, no problems. Would definitely buy from them again with confidence. More

Ford of Columbia's service department was a great experience. Very professional and highly recommended. experience. Very professional and highly recommended. More

Great service, very professional and looked the car over so I don't have to worry. I strongly recommend this dealership. so I don't have to worry. I strongly recommend this dealership. More

These guys have got there xxxx together! Easy appointment request, fast and reliable service, Great job. Easy appointment request, fast and reliable service, Great job. More

Always great service i recommend this place to my friends they always do a great job. they always do a great job. More

Diagnosed issue quickly. Made repairs as soon as ordered parts came in. Will continue to recommend to others. Made repairs as soon as ordered parts came in. Will continue to recommend to others. More

The service department was very kind, friendly and respectful to me as a women. Thank you respectful to me as a women. Thank you More

Great people and service. Clean, prompt and very nice waiting area with free WiFi and coffee Clean, prompt and very nice waiting area with free WiFi and coffee More

Was treated well met when I drove in with an engine on light. Problem was diagnosed quickly. Required a new catalitic converter which required a wait of several days. Only request is when a text update is light. Problem was diagnosed quickly. Required a new catalitic converter which required a wait of several days. Only request is when a text update is given that a phone call is also sent. More

Travis took real good care of us. I brought our truck into 3 other Ford dealerships for the Cam Phaser recall over a two year period and the other dealerships chose not to complete t I brought our truck into 3 other Ford dealerships for the Cam Phaser recall over a two year period and the other dealerships chose not to complete the recall repair for whatever reason. We had been to a 4th dealership where they actually heard the horrible sound on startup and told us to take it to our local dealer for the repair. As soon as we brought it to Ford of Columbia they took our complaint serious, and acted immediately. The repair went quickly and I was kept informed as to the progress. The truck was delivered to us as promised in less than 48 hours. We had a few additional repairs take place at the same time as the recall and the truck pushing 65,000 miles feels new again. I can't thank Travis enough for the great service we received from him and the dealership. It feels nice to be trusted. The Bicknell's. More