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Ford of Columbia - Service Center
Columbia, TN
333 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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333 Reviews of Ford of Columbia - Service Center
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August 24, 2022
I have used this dealership for several years, howver, the service department did not do a quality check on my vehicle before it was released to me. It required me to make a second trip to the dealership the service department did not do a quality check on my vehicle before it was released to me. It required me to make a second trip to the dealership to get the service that I paid for completed. This is the first time that this has happened to me. In addition, we has to go a different service center to re-check the tire pressure and filled to Ford specification.. More
by ljern73839
Employees Worked With
Shelby Root
May 21, 2022
Bought a 2017 Ford Lariat, first day we drove it noticed the heat in the driver's seat did not work so we took it back to the dealership, they ordered the parts and told us to bring it in , they kept the tr the heat in the driver's seat did not work so we took it back to the dealership, they ordered the parts and told us to bring it in , they kept the truck for almost 2 weeks, Now we are under a recall for Cam phasers, We took our truck in in September and they reprogrammed it but it didn't work so they told us that they would have to go inside the motor and they would order all the parts and they would then schedule an appointment to fix it, went back in October and they said they had them all except 1 gasket, They would call, never heard from them so we went back from them, went back they assured us that it would be fixed before Thanksgiving, That date came and went, called again was told that they had a certain guy that did this kind of recall and he quit but. After the first of the year he would call us to schedule, So we have gone back many times .The last excuse is that the were moving and just as soon as the shop was set up our truck would be the first in to be fixed. Well never happened, Went up again and the Service Manager set up an appointment . Told me a 5 day job. Should have got it back yesterday but went and looked last night and it is still sitting in the back lot. Called this morning and talked to a guy who I don't tell we knew it wasn't in the service bay and he said they were having a problem getting some bolts out , That it would be a little longer, Going Monday to speak to the General Manager and then to hire a lawyer. The people are a joke, and can't tell the truth, More
by HJ
Employees Worked With
Orrin Bly
March 28, 2022
They are quick and on the ball regarding selling a vehicle however when it comes to service after the purchase, they need to up their game and be proactive in how to make things happen instead of all vehicle however when it comes to service after the purchase, they need to up their game and be proactive in how to make things happen instead of all the excuses. It’s easy to come up with reasons why you can’t do something but much more customer supportive when you can find solutions. Very disappointed in the maintenance service I have received thus far. First time owning a Ford, probably the last. More
by CTE
Employees Worked With
Do not remember his name
November 25, 2021
I have a very low rating of this dealership. After 3 days in the service department I got my F150 pickup back without it being repaired. When I brought it back, it somehow became my problem and not the days in the service department I got my F150 pickup back without it being repaired. When I brought it back, it somehow became my problem and not the mechanic's. They clamed it was fixed, but less than one mile down the road it started to misfire again. I turned around and brought it back. Service claimed I would have to leave it again and there would be more costs. I left and found a good local auto service business that fixed the problem at about 75% of the cost from Ford Of Columbia. They will never get my business again. More
by Don't contact me, I'm done with you
Employees Worked With
Service Writer & Service Manager
November 03, 2021
I lowered my ratings of this dealership from previous reviews to 1 today after another disappointing experience with the service department. This time with my 2019 F150 Lariat that I asked the service reviews to 1 today after another disappointing experience with the service department. This time with my 2019 F150 Lariat that I asked the service department to perform Ford's "Works" service. When they returned my truck, the first thing I noticed with the interior door panel and running board was they were dirty with oil from the service technician. I immediately drove the truck back into service and they had the tech wipe the oil from the door panel, but he missed the running board...apology from the tech. Within the first mile after the service, I checked the tire pressure and found the pressure was below the factory recommended PSI even though the technician indicated the pressure was within spec's on the Inspection Form! I had to add air when I returned home. Then there is the matter of the scratches on the driver door edge caused by the technician exiting my truck that he parked too close to another vehicle! Lastly, the service writer was NOT "friendly" nor welcoming and even failed, as requested, to use my Ford Pass points to cover the service charge...another service writer addressed this issue. In the final analysis and given all disappointments with this dealership's service department, I will no longer return there for service or a vehicle purchase (this after a very long history of vehicle purchases from the previous owner)! Update: The following day after the service that I reviewed above, I found oil on my driveway and noticed there were drops of oil coming from under the truck in the area of the protective skid plates (part of the FX4 option). I suspect this is residual oil that was not cleaned up after draining the oil pan. This plate can hold a measurable amount of oil that the technician should have wiped up before finishing the service. More
by cybercycle
Employees Worked With
Travis Farrar
August 25, 2021
Thank you Clifford Thomps very nice person very professional job well Done. I will definitely refer friends and family and I will definitely come back. professional job well Done. I will definitely refer friends and family and I will definitely come back. More
by Cornelia Coca
Employees Worked With
Clifford Thomps 👍
June 07, 2021
I've scheduled twice to get a warranty item repaired (part in stock) but the tech is always behind, even after leaving it for several days. Whats the point of scheduling it weeks out, leaving it for day (part in stock) but the tech is always behind, even after leaving it for several days. Whats the point of scheduling it weeks out, leaving it for days just to be told the tech couldn't get to it and no real clue as to when they could? More
by Sonny
Employees Worked With
NA
