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Ford of Cookeville
Cookeville, TN
1,270 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,270 reviews
November 06, 2019
Courteous, professional, knowledgeable and very service/customer oriented. Every experience has been positive from sales to finance to routine service. All employees are helpful and polite. service/customer oriented. Every experience has been positive from sales to finance to routine service. All employees are helpful and polite. More
by Ms. G
Employees Worked With
Xavier Norman - 5 stars
November 06, 2019
Friendly Service We always get great service. We've taken our Ford (and other) vehicles to Ford Lincoln of Cookeville for over nine years and have never been disappoi We always get great service. We've taken our Ford (and other) vehicles to Ford Lincoln of Cookeville for over nine years and have never been disappointed! More
by kfrost
Employees Worked With
Christina Root
November 04, 2019
Best buying experience ever! From product knowledge to the can do attitude of the staff this was the best buying experience I have had. I would recommend making the drive to Cook From product knowledge to the can do attitude of the staff this was the best buying experience I have had. I would recommend making the drive to Cookeville, you will not be disappointed. More
by Jay
November 02, 2019
service department is horrible, tech's are sloppy, will not take your side when it comes to getting stuff fixed threw ford , read some other reveiws there are a few that state how you have to fight with th not take your side when it comes to getting stuff fixed threw ford , read some other reveiws there are a few that state how you have to fight with them to get warranty work done. go somewhere else this was my last time going there.The truck I bought has many issues, been fighting with ford for a few month to buy the truck back.dealership should step up and buy the truck back from me. More
by fxrman
November 01, 2019
2019 F150 Lariat Fair,Courteous,Efficient. Mike Williams was a great help before ,during and after the sale. He.Mike, is the reason we came back to Purchase the Truc Fair,Courteous,Efficient. Mike Williams was a great help before ,during and after the sale. He.Mike, is the reason we came back to Purchase the Truck. He was great on the Edge purchase in "18" and better on the F150 purchase. More
by MrJimmy
Employees Worked With
Michael Williams
October 30, 2019
Racheal was very good to work with. She was very helpful in finding what I was looking for at the price I needed to be at. I had a few minor issues with the car right after buying and she made sure they wer in finding what I was looking for at the price I needed to be at. I had a few minor issues with the car right after buying and she made sure they were corrected in a very timely manor. I would defiantly recommend her. More
by Amanda
Employees Worked With
Racheal Tazelaar
October 28, 2019
I am very pleased with my experience with Racheal Tazelaar. She made me feel at home and she paid attention to what I told her I was looking for. I enjoyed my test drive and we talked like old friend Tazelaar. She made me feel at home and she paid attention to what I told her I was looking for. I enjoyed my test drive and we talked like old friends. When I looked over the car I liked, I found somethings that would need to be changed before we could sign the papers. All things were taken care of in a timely manor. I was kept in the loop with phone calls and text. She even called two days after the sale to check on me and asked if all was going well. Awesome!! More
by Connie
Employees Worked With
Racheal Tazelaar
October 26, 2019
Fast and friendly Always enjoy dropping my vehicle off to be serviced at Cookeville Ford. Great service, Ryan and his team are always fast and friendly. Will be back. Always enjoy dropping my vehicle off to be serviced at Cookeville Ford. Great service, Ryan and his team are always fast and friendly. Will be back. More
by Brent
Employees Worked With
Greg and Billie
October 26, 2019
Sold me a 2019 Ford Fiesta I had no clue what I wanted. Just fuel efficiency. She helped me pick the right car for me and walked me through the steps, saving me hours of time. I had no clue what I wanted. Just fuel efficiency. She helped me pick the right car for me and walked me through the steps, saving me hours of time. More
by Waltboyjones
Employees Worked With
Racheal Tazelaar
