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Ford of Cookeville
Cookeville, TN
1,226 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,226 reviews
September 18, 2019
Scheduled oil change Christine always looks out for me and takes care of my truck. A plus. Never have to wait too long. Prices are fair. All around nice person. Christine always looks out for me and takes care of my truck. A plus. Never have to wait too long. Prices are fair. All around nice person. More
by Ben
Employees Worked With
Christine Root
September 15, 2019
Put a plug in the tire &took care of us. Always a friendly place & our salesman is great Ronnie D (big Ronnie). He always makes sure we get great service. Everyone is friendly & willing to Always a friendly place & our salesman is great Ronnie D (big Ronnie). He always makes sure we get great service. Everyone is friendly & willing to help. More
by suzieqbeech
September 15, 2019
Great Service Department One of the friendliest and best service departments!! They were able to identify and repair what was causing the squeaking noise on my Ford F-150. One of the friendliest and best service departments!! They were able to identify and repair what was causing the squeaking noise on my Ford F-150. More
by Rick
Employees Worked With
Service department
September 13, 2019
Excellent service! Will Ray took great care of us! Will Ray took great care of us from the start. We texted back and forth the day before with specifics about the vehicle to make sure this was exactly Will Ray took great care of us from the start. We texted back and forth the day before with specifics about the vehicle to make sure this was exactly what I wanted! I love my new van! Thanks WILL! More
by Boardwine!
September 12, 2019
Great Customer Service! Brought my 2018 Escape in for a regular service . Guys were great , and Xavier took very good care of me. Actually, the service dept. check-in guys Brought my 2018 Escape in for a regular service . Guys were great , and Xavier took very good care of me. Actually, the service dept. check-in guys are one of the reasons I decided to purchase from Cookeville Ford. Nice bunch . More
by Mel321
Employees Worked With
Xavier Norman
September 11, 2019
I was able to get the vehicle I had coveted for a long time! Will was awesome! He was honest with me and very patient, as I took forever to make up my mind on if I was going to get the car or not. I appreciated Will was awesome! He was honest with me and very patient, as I took forever to make up my mind on if I was going to get the car or not. I appreciated his patience and knowledge. More
by jkodell
September 09, 2019
New car 2019 Escape Will Ray is fantastic sales person I would recommend him as a very fast person that won’t waste your time, Especially when you have no time to throw a Will Ray is fantastic sales person I would recommend him as a very fast person that won’t waste your time, Especially when you have no time to throw away. More
by Alane
September 09, 2019
Great place to buy a truck. The sales person was great. This was a commercial purchase and they had exactly what I wanted in stock and the transaction was easy. I wish they wer The sales person was great. This was a commercial purchase and they had exactly what I wanted in stock and the transaction was easy. I wish they were our local dealer. More
by clintbry
Employees Worked With
Will Ray
September 06, 2019
First On Line Purchase I dealt with Michael Williams with my purchase of the new F350 Dually. Top notch service. Answered all my questions and received a very fair deal. I n I dealt with Michael Williams with my purchase of the new F350 Dually. Top notch service. Answered all my questions and received a very fair deal. I never stepped into the dealership! Had the truck delivered to Ohio, signed the papers, took my trade and couldn't be happier! I would recommend this dealership to my friends and will look here first when making my next purchase! More
by Preston B
Employees Worked With
Michael Williams
September 06, 2019
Love my ford escape Great place to buy a car from the salesman really took his time with me and was very patient with me he never once tried to push something I couldn't Great place to buy a car from the salesman really took his time with me and was very patient with me he never once tried to push something I couldn't afford on me it took me over 2 months to find the right one Ronnie was great I would highly recommend him tell him Michael sent you you won't be unhappy. More
by Happyford
