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Ford of Cookeville - Service Center

Cookeville, TN

4.3
382 Reviews

382 Reviews of Ford of Cookeville - Service Center

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October 12, 2019

Service Center Outstanding customer service from Christina Root! Very knowledgeable, professional, and personable. Made the customer feel at ease, important, and not More

by MKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Oct 15, 2019 -

Ford of Cookeville responded

Thank you for your review. We are pleased to hear Christina took excellent care of you during your visit!

October 09, 2019

Greg was attentive, listened, directed the repair, and concluded the work order to my complete satisfaction. This is my typical experience at Ford of Cookeville. More

by VELOBLUE
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Oct 11, 2019 -

Ford of Cookeville responded

Thank you for the review! We really appreciate you choosing to service your vehicle with us at FLOC. Glad to hear Greg took care of you and your vehicle during your visit. Come back and see us!

October 08, 2019

oil change Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car w More

by Grammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Oct 11, 2019 -

Ford of Cookeville responded

Grammie, thank you for taking the time to share your review with us. We are pleased to hear Christina always provides you with excellent service during your visits. Please don't hesitate to reach out if there is anything else we can do for you in the near future.

October 07, 2019

quick and patient I asked for a heads up on major expenses in the future and I was given them. Also needed help re-syncng my phone to the car and getting the right gas More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Oct 11, 2019 -

Ford of Cookeville responded

Thank you for the review Heather! We are glad to hear Greg took great care of you during your visit and provided you with all requested information. Please let us know if there is anything our team can do for you before your next visit.

October 04, 2019

In for a recall on F150 I was in for a recall on my F150. The service department started on time and finished an hour earlier than promised. The work was done without soili More

by Beekeeper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Oct 07, 2019 -

Ford of Cookeville responded

Thank you for your review. Glad to hear Greg and the rest of our service department got your recall taken care of in a timely manner. Please let us know if we can do anything else for you before your next visit.

October 01, 2019

Had the first oil change & service on my Edge. I was so happy to find out how professional, knowledgeable & friendly they are! Will be back! More

by Sheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root, David Martin
Oct 04, 2019 -

Ford of Cookeville responded

Thank you Sheryl!

September 30, 2019

Great customer service as usual. The service department is very professional and courteous. Casey and Christina are very knowledgeable and helpful. They explain everything that is goi More

by Trucking James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Parrish
Oct 04, 2019 -

Ford of Cookeville responded

Thank you James, our staff really appreciates you leaving us your review. Pleased to hear Casey & Christina provided you with excellent service during your visit. Please let us know if there is anything else we can do for you before your next visit.

September 28, 2019

Great place to go for service Because of the people. The people make or brake your business. I had just moved to Cookeville and was looking for a Ford dealership to service my car. More

by bls7810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Root
Oct 04, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review! First off, welcome to Cookeville! We really appreciate you choosing to service your vehicle with us. We are blessed to have a group of very dedicated employees who love what they do, appreciate their co-workers, and love to serve our customers. Please feel free to reach out if there is anything else we can do to serve you before your next visit. Welcome to the #FLOCFamily!

September 28, 2019

Christina is great I never have any problems when she takes care of me she’s very prompt and very knowledgeable very courteous I don’t like to deal with anybody in the s More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ray
Oct 04, 2019 -

Ford of Cookeville responded

Thank you Robert for providing us with your feedback in regards to your visit. We are very pleased to hear Christina always takes excellent care of you during your visit. Please don't hesitate to reach out to us if there is anything else our team can do to serve you before your next visit. Thanks again for choosing to service your vehicle with us at FLOC!

September 28, 2019

Got the job done Greg copely was very helpful and got the job done. Had to get my terminal replaced there were no parts in stock but they found a way to get it done. G More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Oct 04, 2019 -

Ford of Cookeville responded

Alex, thank you for providing us with your feedback in regards to your visit. We are very pleased to hear Greg took excellent care of you during your visit. Please don't hesitate to reach out to us if there is anything else our team can do to serve you before your next visit. Thanks again for choosing to service your vehicle with us at FLOC!

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