Ford of Cookeville - Service Center

Service Center Outstanding customer service from Christina Root! Very knowledgeable, professional, and personable. Made the customer feel at ease, important, and not Outstanding customer service from Christina Root! Very knowledgeable, professional, and personable. Made the customer feel at ease, important, and not intimidated. A true asset to your service department. More

Greg was attentive, listened, directed the repair, and concluded the work order to my complete satisfaction. This is my typical experience at Ford of Cookeville. concluded the work order to my complete satisfaction. This is my typical experience at Ford of Cookeville. More

oil change Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car w Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car wash to boot!! Christina is always very friendly, smiling but very professional!! great job! More

quick and patient I asked for a heads up on major expenses in the future and I was given them. Also needed help re-syncng my phone to the car and getting the right gas I asked for a heads up on major expenses in the future and I was given them. Also needed help re-syncng my phone to the car and getting the right gas mileage display. No problem. I didn't need to wait long for this service. Service rendered respectful service to an old lady with a lot of questions. I'm always happy with this place except when I get charges that I didn't expect. That's happened only once in the past. More

In for a recall on F150 I was in for a recall on my F150. The service department started on time and finished an hour earlier than promised. The work was done without soili I was in for a recall on my F150. The service department started on time and finished an hour earlier than promised. The work was done without soiling the vehicle. The waiting room was clean as was the restroom. I have had mechanical repairs done at Cookeville ford before and give the service department five stars. More

Had the first oil change & service on my Edge. I was so happy to find out how professional, knowledgeable & friendly they are! Will be back! happy to find out how professional, knowledgeable & friendly they are! Will be back! More

Great customer service as usual. The service department is very professional and courteous. Casey and Christina are very knowledgeable and helpful. They explain everything that is goi The service department is very professional and courteous. Casey and Christina are very knowledgeable and helpful. They explain everything that is going on. The service department is the best. More

Great place to go for service Because of the people. The people make or brake your business. I had just moved to Cookeville and was looking for a Ford dealership to service my car. Because of the people. The people make or brake your business. I had just moved to Cookeville and was looking for a Ford dealership to service my car. I know you pay a little more for the service but I knew I didn't have to worry about if they did the services I was charged for. Friendly, caring, people. Everyone had a smile on there face. Didn't hear employees complaining about something while at the vendor machine getting a snack. Customers don't want to hear this and while I was there I didn't hear nothing like that. Great place to have your car service. More

Christina is great I never have any problems when she takes care of me she’s very prompt and very knowledgeable very courteous I don’t like to deal with anybody in the s I never have any problems when she takes care of me she’s very prompt and very knowledgeable very courteous I don’t like to deal with anybody in the service department besides her More

Got the job done Greg copely was very helpful and got the job done. Had to get my terminal replaced there were no parts in stock but they found a way to get it done. G Greg copely was very helpful and got the job done. Had to get my terminal replaced there were no parts in stock but they found a way to get it done. Greg was very professional and made sure I was take. Care of from start to finish. More