Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Ford of Cookeville

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.9
1,597 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
Contact Dealership
View Awards

1600 Interstate Drive

Cookeville, TN

38501

Directions

By Type

Showing 393 service reviews

March 18, 2026

I had my Lincoln mkz have its first breakdown at 225,000 miles. Adam was incredibly friendly and wished me well on service, He was so personable I came back 2 days later with a friend who bought a new Linco More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier
Report | Print
Mar 22, 2026 -

Ford of Cookeville responded

Eric, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 06, 2026

Ryan Mollinet went above and beyond to make sure my needs were fulfilled in every way. This is second time he’s took excellent care of me. More

by 1776freedomson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mollinet
Report | Print
Mar 09, 2026 -

Ford of Cookeville responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2025

Very happy with the service I received. Service department was very efficient and helpful with another issue. Would recommend to everyone. My salesman even tried to resolve an issue and sch More

by Nhammac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devan Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noreen Ribbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vesely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2026 -

Ford of Cookeville responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2025

I went in for an oil change and 3 weeks later I had a warning signal stating my engine was getting hot! Ford did not check or fill up any of my coolant nor fluids for my windshield wipers! All they did w More

by nadiag62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Ray
Report | Print
Oct 31, 2025 -

Ford of Cookeville responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford Lincoln of Cookeville. We would like to make this up to you, if we still can. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (931) 526-3325 and we will do our best to make this better.

Nov 05, 2025 -

nadiag62 responded

Yes, how about a free oil change (with all fluids checked this time) without any additional cost!! along with a free tire rotation and checking air in my tires (that they also failed to do) along with custom detailing and cleaning of my car. I know you now offer that. You guys could have ruined my only car by not checking my fluids! That's not good service! Your expensive! And we the consumers deserve better than what you do!

October 18, 2025

Bryan Hinnant a very helpful and not pushy. Process was as fast as can be. More

by Morgan Bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hinnant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2025 -

Ford of Cookeville responded

Thank you so much for your kind words about your experience here at Ford Lincoln of Cookeville. We try every day to satisfy our customers and it’s always nice to know when we succeed.

September 23, 2025

These guys are super friendly and helpful and have the best staff in world. Always have a great experience at Ford of Cookeville! More

by gainers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Jagnandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Ray, Katie Gurgainers
Report | Print
Sep 25, 2025 -

Ford of Cookeville responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford Lincoln of Cookeville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 22, 2025

Incredible young man with great communication and always willing to help with your needs! Go see him for your next vehicle purchase! More

by candaceallendotson
Recommend Dealer
Yes
Employees Worked With
Damarius Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2025 -

Ford of Cookeville responded

Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

July 22, 2025

I would and will go to Ford of Cookeville for all my vehicle needs. Service team is outstanding and the sales team is awesome. THEY ROCK! More

by Itisabigdeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Ford of Cookeville responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2025

Greg was very helpful, following thru, after my oil change, with a phone call to answer my question that hadn't been answered. Very thoughtful and professional. More

by lmeyer.annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, service
Report | Print
Jul 03, 2025 -

Ford of Cookeville responded

Hello, we are pleased to hear of your experience with us here at Ford Lincoln of Cookeville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

June 30, 2025

Everyone here is professional and they help me when I needed it. They go out of the way to take care of you. Very friendly I broke down going home to North Carolina and they welcome me to the dealership More

by fieldsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Ford of Cookeville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Cookeville. Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
40