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Ford of Cookeville - Service Center

Cookeville, TN

4.6
378 Reviews
Call Service Center (931) 773-8137

378 Reviews of Ford of Cookeville - Service Center

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April 23, 2024

Joe Haden and Greg Jordan were very respectful and did sale at my pace. Wonderful More

by sassybird1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ford of Cookeville responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Ford of Cookeville so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

Helpful
April 17, 2024

Great service, great sales rep. All around great experiences when going there for any type of service More

by rachellewatson2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Ford of Cookeville responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
February 27, 2024

Friendly service, do pick and drop off for oil changes and other services in a timely manner. More

by Happy438501
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

Ford of Cookeville responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Helpful
July 28, 2023

I had a wonderful experience at Ford of Cookeville! Dakota was so helpful with answering all my questions and making the whole process quick and easy! Would 100% recommend working with him! More

by Lisa_S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Deloach
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Jul 31, 2023 -

Ford of Cookeville responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Cookeville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Helpful
July 24, 2023

Dakota is always very helpful and there to answer any questions I have! Highly recommend him to anyone looking for a new whip More

by Robertmendez90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Ford of Cookeville responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
July 24, 2023

Ford cookeville is one of the best Ford dealers I have ever been to! Dakota Baker is so helpful and knows all you need to know about cars! He was also so sweet with my 2 year old son! More

by victoria.alexis91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Ford of Cookeville responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
June 09, 2023

If you are looking for excellent customer service Nathan is definitely there for you!! Go see him! More

by Lovelifenurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Ford of Cookeville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Cookeville! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 09, 2023

Service advisors only want to fix items which you pay for - will do anything everything they can to NOT fix warranty items - 9 month old truck - did nothing to correct the warranty issues. Not all dealershi More

by SMLSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey
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Helpful
November 18, 2022

I’m not good at writing reviews. But, I do love my new Jeep! I know I will enjoy the Jeep next summer! More

by dyaz_05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Martin, Lyle Heisz
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Helpful 5
April 30, 2022

i went in for a car wash and ended up getting a new car Lyle did a awesome job and got me the deal i wanted. More

by keithhr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Report | Print
Helpful 4
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