Ford of Cookeville - Service Center

Everything done right Friendly, helpful, thorough and quick. Arrived a few minutes early, greeted on the tarmac, outlined procedure, directed to waiting area and a one hour Friendly, helpful, thorough and quick. Arrived a few minutes early, greeted on the tarmac, outlined procedure, directed to waiting area and a one hour process actually took 45 minutes and I was on my way. Refreshing. More

Cylinder Heads Warranty Replacement. Casey Loftis handled the warranty replacement. Casey is my Service Adviser. He did a great job keeping me informed as to parts delays from Ford and wh Casey Loftis handled the warranty replacement. Casey is my Service Adviser. He did a great job keeping me informed as to parts delays from Ford and when they arrived. Thank You Casey. More

Pleasant and Professional Christina does a great job of providing service with a smile. She keeps track of the service on my vehicle and keeps me coming back for service. Christina does a great job of providing service with a smile. She keeps track of the service on my vehicle and keeps me coming back for service. More

Great Service with a smile!! Whenever I go to get my car serviced with no appointment, Christina welcomes me with a smile, and suggests service suitable for my car and mileage. No Whenever I go to get my car serviced with no appointment, Christina welcomes me with a smile, and suggests service suitable for my car and mileage. No long waits, and my car is done. Any problems come up and she comes to the waiting room and advises what we need to do to rectify them. Christina is a very positive representative of Ford Service. More

Professional Xavier was very professional, friendly and helpful. My service was only a normal 45,000 mile preventive maintenance visit, but Xavier made it as pleas Xavier was very professional, friendly and helpful. My service was only a normal 45,000 mile preventive maintenance visit, but Xavier made it as pleasant as possible getting it taken care of in a timely manner. More

Problem with Car Every one very friendly, Christina Root was very friendly, answer my questions The drivers that pick me and took me home where also friendly thanks Every one very friendly, Christina Root was very friendly, answer my questions The drivers that pick me and took me home where also friendly thanks More

Great customer experience, excellent staff Xavier was super friendly and helpful, excellent employee. He got me taken care of and offered me additional services my car was due for. Will be back Xavier was super friendly and helpful, excellent employee. He got me taken care of and offered me additional services my car was due for. Will be back to take care of More

good friendly service mrs. root was so nice,so helpful , mrs. root was great makes you good was glad to have her wait on me ,if she was off when I came in, I would wait tell she came back mrs. root was great makes you good was glad to have her wait on me ,if she was off when I came in, I would wait tell she came back More

Vehicle recall Friendly, excellent service. Took vehicle in and I left it for service. They called me at home when it was ready so that I could do other things while Friendly, excellent service. Took vehicle in and I left it for service. They called me at home when it was ready so that I could do other things while they work on it. More

Service as expected. Christina is an excellent service representative. Service was quick, with no unexpected problems. I recommend Ford Lincoln of Cookeville for vehicle p Christina is an excellent service representative. Service was quick, with no unexpected problems. I recommend Ford Lincoln of Cookeville for vehicle purchase as well as service. More