Ford of Cookeville - Service Center

Excellent prompt service Christina is the best service coordinator I have ever dealt with. The service is always top shelf. I came in without an appointment and Christina work Christina is the best service coordinator I have ever dealt with. The service is always top shelf. I came in without an appointment and Christina worked me in for tire service and maintenance on my 2018 Escape. More

Friendly lets you know if there is any other things wrong, the wait is not long the have a very nice waiting room with Free coffee water and donuts. lets you know if there is any other things wrong, the wait is not long the have a very nice waiting room with Free coffee water and donuts. More

Very Customer Friendly Went in for an oil change and decided to get it fully serviced since it was time, and I was already there.The service personnel are always smiling and Went in for an oil change and decided to get it fully serviced since it was time, and I was already there.The service personnel are always smiling and gracious. They explain exactly what needs to be done and the cost up front. A nice waiting room is available with TV and reading, and for the early birds there is usually Ralph's Donuts and coffee. Water is available always. A complimentary carwash is a plus, too. More

In for oil change Took my vehicle in for an oil change. Was promptly greeted by Billy. He did a great job getting the oil changed and identified another issue with th Took my vehicle in for an oil change. Was promptly greeted by Billy. He did a great job getting the oil changed and identified another issue with the alignment of my car. He called to explain this issue and we authorized the repair. Was able to get the oil change and alignment done the same day. Thanks so much! More

Service Work Had some service work done. Billy Hummel was my service advisor. Billy took the time to diagnose my car's problem and explain what was going to be d Had some service work done. Billy Hummel was my service advisor. Billy took the time to diagnose my car's problem and explain what was going to be done. Billy is a great representative for your dealership. More

Great Everyone there is so nice and willing to help anyway they can! Great service and friendly people! They always try and make everyone feel comfortable a Everyone there is so nice and willing to help anyway they can! Great service and friendly people! They always try and make everyone feel comfortable and at home while waiting for service to be done. More

In for service, oil change Great staff , every one is always so friendly. Got in and out no time. Best Dealership around.Always pleased when I go in for services on my car. Great staff , every one is always so friendly. Got in and out no time. Best Dealership around.Always pleased when I go in for services on my car. More

repair went in for a repair. Vehicle was repaired and had a very short wait and was kept up to date with the repair at all times went in for a repair. Vehicle was repaired and had a very short wait and was kept up to date with the repair at all times More

Good service. . Billy was professional,efficient and friendly. You should be proud. He told me what to expect and explained my options. He looked for ways to save me Billy was professional,efficient and friendly. You should be proud. He told me what to expect and explained my options. He looked for ways to save me money and that makes me want to come back. More

Recall I was in for a recall on my F150. Christina was very friendly, helped me to understand what the recall was all about and had me in and out in no time I was in for a recall on my F150. Christina was very friendly, helped me to understand what the recall was all about and had me in and out in no time! She's very easy to talk to and understand. Very professional yet very friendly!!!! You need to give her a raise!!!! She's doing a great job! More