Ford of Cookeville - Service Center

Inaccurate Service Diagnosis Took car to dealer for diagnosis, car was diagnosed as needing struts to the tune of $1600. Took to Pep Boys, they diagnosed for free and found out it Took car to dealer for diagnosis, car was diagnosed as needing struts to the tune of $1600. Took to Pep Boys, they diagnosed for free and found out it was lower control arms. Called service manager a few times to discuss, but had to leave voicemails as he never answered the phone, also never returned my call. It cost me $90 to have them diagnose the problem and it was done wrong, feel the just wanted to sell me something I didn’t need. More

A shining star against all other Ford Dealerships After going to 3 other Ford dealerships since owning my F350. Ford Lincoln of Cookeville has stood so far above the others. They strive hard to be on After going to 3 other Ford dealerships since owning my F350. Ford Lincoln of Cookeville has stood so far above the others. They strive hard to be on top of the mountain. What a pleasure to go there. Will only use them from now on. More

The best Excellent experience all the way around.My vehicle was done quickly the service staff were friendly and the price I paid was below what i had been quo Excellent experience all the way around.My vehicle was done quickly the service staff were friendly and the price I paid was below what i had been quoted elsewhere. More

AWESOME My experience was excellent! Wait time wasn't too bad. I just wish you could make an appointment for an oil change. I love that you don't have to have My experience was excellent! Wait time wasn't too bad. I just wish you could make an appointment for an oil change. I love that you don't have to have one but I would really like to be able to make an appointment if I need to get it done at a certain time. More

Quick visit for oil change Came in for oil change and to rotate tires. Met by friendly service rep. Car was done in under an hour and had been washed. Came in for oil change and to rotate tires. Met by friendly service rep. Car was done in under an hour and had been washed. More

Five star service. Wonderful experience with service at Ford Lincoln Of Cookeville recently. Christina is awesome at her job in the service department. Five star servic Wonderful experience with service at Ford Lincoln Of Cookeville recently. Christina is awesome at her job in the service department. Five star service always, Thank you to everyone. More

service it was great always is christine was very helpful she got my floor mat washed for me where i spilled some thing on it i was so please with her and t it was great always is christine was very helpful she got my floor mat washed for me where i spilled some thing on it i was so please with her and the sevice i received More

Excellent thoughtful service Billy Hummel was very courteous and efficient. My F150 broke down on the way to Knoxville and had to be towed to the dealership. I love my Ford truck Billy Hummel was very courteous and efficient. My F150 broke down on the way to Knoxville and had to be towed to the dealership. I love my Ford truck and I am very careful about having it serviced on schedule. My Hummel kept me informed about the progress of the work and made sure I knew what needed to be done and was comfortable while I waited. I left with a smile in my face in my smooth running, shiny, favorite truck. More

Excellent service and a warm welcome! Christina was very nice and helpful. I just moved to TN from OH and have never had such excellent service. Everyone was very friendly and welcoming. Christina was very nice and helpful. I just moved to TN from OH and have never had such excellent service. Everyone was very friendly and welcoming. More

Oil change Brought my 2016 F250 diesel in for an oil change and it was turned around very quickly. I also received a free truck wash. Service advisor Christina r Brought my 2016 F250 diesel in for an oil change and it was turned around very quickly. I also received a free truck wash. Service advisor Christina root was very courteous and professional. More