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381 Reviews of Ford of Cookeville - Service Center
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June 02, 2020
Awesome Christina and the crew are amazing! Top job! Brilliant people. Great service Would recommend them to anyone. And have! Love them and will co Christina and the crew are amazing! Top job! Brilliant people. Great service Would recommend them to anyone. And have! Love them and will continue coming back More
by Tunatater
Employees Worked With
Christina, Doug, Casey
June 01, 2020
The service we received was great . The wait time was less than expected. Overall our experience with the service department was very good . We were very pleased with everyone we dealt with . less than expected. Overall our experience with the service department was very good . We were very pleased with everyone we dealt with . More
by Michelle.young
Employees Worked With
Casey Loftis
May 31, 2020
Recall on our Lincoln The Ford/Lincoln dealership in Cookeville, Tennessee, quickly and efficiently handled our recall notice. When we drove into the service area, they i The Ford/Lincoln dealership in Cookeville, Tennessee, quickly and efficiently handled our recall notice. When we drove into the service area, they immediately found our name on the appointment register and took care of us. More
by faithwin
Employees Worked With
Doug Phillips
May 28, 2020
Great No Appointment Service I really like Ford Lincoln of Cookeville's no appointment service. I needed a routine service for my 2015 F-150, and just drove up to the door with no I really like Ford Lincoln of Cookeville's no appointment service. I needed a routine service for my 2015 F-150, and just drove up to the door with no call ahead or anything. Casey Loftis did a great job of getting me in immediately and writing up my service ticket. He said it would be about an hour and a half before it was finished, but he managed to squeeze me into a break in one of the technician's schedules, and it was done in less than half that time. Hats off to Casey and his good work. More
by GLBouska
Employees Worked With
Casey Loftis
May 27, 2020
Service Department As always the Service department did a great job. Very friendly and helpful. Xavier Norman took care of me on this trip, and he made me feel as if i w As always the Service department did a great job. Very friendly and helpful. Xavier Norman took care of me on this trip, and he made me feel as if i were the most important person in the world ! Casey has helped me in the past, and saw me there this trip and greeted me by name and made me feel as if i were part of the Family !!! More
by WOLFGAR
Employees Worked With
Xavier Norman
May 26, 2020
Greeted with a smile and great service. Not a long wait. I bought my car here. Great service and will keep going back. Nice people to do business with. All my question were answered. Thank you. I bought my car here. Great service and will keep going back. Nice people to do business with. All my question were answered. Thank you. More
by tina h
May 22, 2020
Absolutely the best service department at any dealership that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. More
by Melton84
Employees Worked With
Other Employees :
Lynn Jared , Brandon Farley, Ethan Deloach
May 21, 2020
The service was great and working with Xaiver was a pleasure. He listened to my concerns and worked hard to get them resolved. The reason for a 3 star is because Xaiver sent in pictures of my driver si pleasure. He listened to my concerns and worked hard to get them resolved. The reason for a 3 star is because Xaiver sent in pictures of my driver side seat to the warranty department to see if the repair would be covered and I have not heard back in days. I am assuming the warranty department has not got back with Xaiver. More
by Scotttoppin
Employees Worked With
Xaiver in service
