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Ford of Cookeville - Service Center

Cookeville, TN

4.3
382 Reviews

382 Reviews of Ford of Cookeville - Service Center

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January 20, 2020

excellent service department Always professional, and go out of their way to meet every need we may have. They also service all of our vehicles, both domestic and foreign, with e More

by S. Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root, Xavier Norman, Doug Phillips
Jan 22, 2020 -

Ford of Cookeville responded

Thank you for the review! Pleased to hear our service department made sure your experience with us was an excellent one once again.

January 19, 2020

2014 Taurus service Service area very efficient. Xavier was excellent. Impressed with the iPad use. and i will be back to have another problem addressed by the end of ne More

by WAYNE CITTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
xavier norman
Jan 20, 2020 -

Ford of Cookeville responded

Thank you for your review! You were in great hands with Xavier, glad to hear he made sure your experience with our service department was a great one.

January 11, 2020

first oil change for 2019 ford escape casey loftus does an awesome job. he knows his job and how do it with professionalism. very professional and friendly. would recommend him to anyone More

by sheliah19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftus
Jan 14, 2020 -

Ford of Cookeville responded

Thank you for taking the time to share your review with us Sheila! We are glad to hear Casey took excellent care of you during your visit. Please let us know if there is anything else we can do for you the near future.

January 11, 2020

Very friendly and efficient service staff, especially Christina Root. She got us in on short notice and suggested service that was needed on our vehicle. She also fixed a recall that we knew nothing abou More

by Dragon19401
Recommend Dealer
Yes
Employees Worked With
Christina Root
Jan 14, 2020 -

Ford of Cookeville responded

Thanks Dragon! Best name on a review we've seen yet. Glad to hear Christina took great care of you. You were in great hands with Christina, she is an all-star for us in our service drive. Please let us know if our team can be of any assistance before your next visit.

January 10, 2020

My last experience was excellent! The service associate was professional, courteous and informative. The process was explained to me step by step. My vehicle was fixed without any issues. More

by Grylander
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Jan 14, 2020 -

Ford of Cookeville responded

Thank you for the review, glad to hear Greg took great care of you and your vehicle during your recent service visit. Please don't hesitate to reach out to us if there is anything else we can do for you.

January 09, 2020

Great Service Thank you for all you do to keep my Ford running great! I bought my Ford F150 in 2015 and have been back for all the service on my truck. Thanks More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristina Root
Jan 14, 2020 -

Ford of Cookeville responded

David, thank you for choosing to service your truck with us! We appreciate your loyalty, glad to hear Christina took excellent care of you during your visit. If there is anything else we can do for you please don't hesitate to reach out.

January 09, 2020

Very Pleased! Everyone was friendly, knowledgeable, and at no time did I ever feel pressured to have any maintenance work that wasn't needed. The work that was done More

by twilson01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Jan 14, 2020 -

Ford of Cookeville responded

Thank you for sharing your experience with us. We are glad to hear Casey made sure your visit at FLOC was a great one. We appreciate you choosing to service your vehicle with us!

January 05, 2020

They got me right in for repairs and started working right away. She kept me informed about pricing and how long it would take. The edge runs great now. More

by Msjulia4u
Recommend Dealer
Yes
Employees Worked With
Christina Root
Jan 06, 2020 -

Ford of Cookeville responded

Thank you for your review Julia, glad to hear Christina and our service team took great care of you and your Edge. Please feel free to reach out if there is anything we can do for you.

January 03, 2020

Awesome Christina always delivers the best in service!! Christina goes above and beyond!! In and out quickly, no complaints. The entire dealership does an awe More

by nicole.cravens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Jan 06, 2020 -

Ford of Cookeville responded

Thank you for your review Nicole, we are glad to hear Christina took great care of you and your vehicle during your service visit.

January 02, 2020

Quick Service I had my oil and fuel filter changed. Truck washed. In & out in under an hour. Christina is AWESOME!!!!! Really knowledgeable when it comes to Ford More

by TGreen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Root
Jan 06, 2020 -

Ford of Cookeville responded

Thank you for the review. Glad to hear our team got you taken care of in under an hour. You were in good hands with Christina, she is an all-star for our service team. Feel free to reach out if there is anything else we can do for you before your next service visit.

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