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Ford of Downtown L.A.

Los Angeles, CA

Overview
Reviews
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rated
5 Reviews
Call Dealership (213) 325-5937

1929 S Figueroa St

Los Angeles, CA

90007

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Showing 5 reviews

December 24, 2023

THEY DONT EVEN BOTHER CLEANING THEIR CARS BEFORE SHOWING IT TO YOU. YOU NEED NEW MANAGEMENT. AS SOON AS YOU WALK IN, PEOPLE ARE AVOIDING YOU. LOOKS MORE LIKE A SERVICE CENTER WITH HOW BAD SALES TEAM IS. More

by scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
asian girl who knows nothing about cars
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Dec 27, 2023 -

Ford of Downtown L.A. responded

Scott, I regret to hear you were not satisfied with your experience. It's always our goal to provide 5-star customer service and present you our vehicles in their best condition. If you'd like to discuss this further, please reach out to me below when convenient, thanks. Alex Gonzalez - General Manager - alexgonzalez@dtlamotors.com

May 23, 2023

Hector and Miguel did a great job! Made things easy and simple. Super professional and amazing communication. Bought a mustang Mach e all black and I don’t regret! More

by Stephanie.esber
Recommend Dealer
Yes
Employees Worked With
Hector, Miguel
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May 24, 2023 -

Ford of Downtown L.A. responded

Congrats on your new Mach-E, Stephanie! It's wonderful to see Hector and Miguel were professional and provided amazing communication during your easy car buying experience. Let us know if you need anything in the future!

August 27, 2022

zero correspondence or communication back on the car they had listed. i think it was more for clickbait than anything. More

by djcrazyase
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none
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Sep 01, 2022 -

Ford of Downtown L.A. responded

Hello, I regret to learn you feel misled about the online listing. Our goal is to be transparent and I apologize if we fell of that. I would like the opportunity to address any concerns and answer questions you may have. Feel free to contact me at the email below, thank you. Alex Gonzalez AlexGonzalez@dtlamotors.com General Manager

August 03, 2022

Finally a Reasonable Car Dealership. DO YOUR HW. Very Eager to get you in and get you a test drive. The internet salespeople are able to negotiate prices and to my surprise when i More

by jexxyA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
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Aug 03, 2022 -

Ford of Downtown L.A. responded

Hello Jexxy, An informed buyer makes all the difference and we are thrilled to receive your 5-star feedback! Thank you for the input and genuine, personal recommendation.

July 25, 2022

At First I didn’t really want to take our vehicle to the dealer but after I spoke to Carlos Monterroso, made me feel more confident. I definitely recommend it. I will also be coming back, overall best costu More

by Nathalie.A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Monterroso
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Jul 25, 2022 -

Nathalie.A responded

They are awesome. Ask for Carlos Monterosso he’s the best.

Aug 03, 2022 -

Ford of Downtown L.A. responded

Thank you for taking the time to leave us this great review, Nathalie! Carlos is an asset to our team and we are pleased to hear about your experience.