Ford of Downtown L.A.

DO NOT TRUST FORD OF DOWNTOWN LA – Read Before You Buy 🚨 If I could give 0 stars, I would. My experience with Ford of Downtown LA has been a nightmare of lies, manipulation, and financial exploitatio 🚨 If I could give 0 stars, I would. My experience with Ford of Downtown LA has been a nightmare of lies, manipulation, and financial exploitation. I’m warning others before they go through what I did. 🔹 FRAUDULENT ADD-ONS & MISREPRESENTATION I was misled into paying for Theft Patrol and PermaPlate, which I never asked for. I was told these were already installed and mandatory—but I’ve since confirmed they were both optional. When I asked to remove them before signing, I was told they “couldn’t be removed.” That’s false. 🔹 GENERAL MANAGER IGNORED EVERYTHING I escalated the issue to Alex Gonzalez, the General Manager, expecting leadership to correct the situation. Instead, I got: • A dismissive response claiming “the matter was resolved” (it wasn’t) • No acknowledgment of unauthorized charges or the brakes that were below the legal limit • No help getting the warranty or add-ons removed or refunded He stopped responding entirely after one email, even though he was fully aware of the situation. 🔹 HIDDEN FEES & PRESSURE TACTICS On top of that, my contract was padded with over $3,000 in hidden add-ons, and I was pressured to sign under false pretenses. When I reviewed my contract later, I saw the activation dates and prices were manipulated to make it seem like everything was properly disclosed. It wasn’t. 🔹 VEHICLE ISSUES IGNORED I had to return the car due to brake safety issues, and they only agreed to fix them after I left a bad review. That tells you everything. ⸻ 👎 FINAL WORD: STAY FAR AWAY If you’re considering buying from Ford of DTLA—don’t. This dealership used predatory tactics to take advantage of me, lied about product requirements, and left me with debt I never agreed to. Alex Gonzalez knew and did nothing. I’m currently pursuing this with the DMV, Bureau of Automotive Repair, the Attorney General, and Ford Protect. I strongly suggest anyone else with similar experiences do the same. More

THEY DONT EVEN BOTHER CLEANING THEIR CARS BEFORE SHOWING IT TO YOU. YOU NEED NEW MANAGEMENT. AS SOON AS YOU WALK IN, PEOPLE ARE AVOIDING YOU. LOOKS MORE LIKE A SERVICE CENTER WITH HOW BAD SALES TEAM IS. IT TO YOU. YOU NEED NEW MANAGEMENT. AS SOON AS YOU WALK IN, PEOPLE ARE AVOIDING YOU. LOOKS MORE LIKE A SERVICE CENTER WITH HOW BAD SALES TEAM IS. More

Hector and Miguel did a great job! Made things easy and simple. Super professional and amazing communication. Bought a mustang Mach e all black and I don’t regret! Made things easy and simple. Super professional and amazing communication. Bought a mustang Mach e all black and I don’t regret! More

zero correspondence or communication back on the car they had listed. i think it was more for clickbait than anything. had listed. i think it was more for clickbait than anything. More

Finally a Reasonable Car Dealership. DO YOUR HW. Very Eager to get you in and get you a test drive. The internet salespeople are able to negotiate prices and to my surprise when i DO YOUR HW. Very Eager to get you in and get you a test drive. The internet salespeople are able to negotiate prices and to my surprise when i walked in they honored their offer. This felt very different from the normal Bait n Switch I've experienced car shopping in 2022. Then comes the Car Price Negotiation. This is where doing your HW can payoff. Remember Negotiate Negotiate Negotiate. Dealership was also able to match my credit unions APR for the car loan so never be afraid to ask. There are many fabulous protection and warranty coverages and they do a great job explaining the use cases of each. Highly recommend atleast listening and choose what feels right to you but never feel pressured. Overall 5/5 stars compared to several other dealerships. More

At First I didn’t really want to take our vehicle to the dealer but after I spoke to Carlos Monterroso, made me feel more confident. I definitely recommend it. I will also be coming back, overall best costu dealer but after I spoke to Carlos Monterroso, made me feel more confident. I definitely recommend it. I will also be coming back, overall best costumer service ever.. KEEP UP THE GREAT WORK GUYS!! Y’all The Best!!!! More