Ford of Elizabethton

I DO NOT RECOMMEND this dealership! I traded in my Jeep Gladiator Mojave on June 18,2025 with a 20 day payoff. I then paid $75,000 cash paying off my trade in negative and the new purch I traded in my Jeep Gladiator Mojave on June 18,2025 with a 20 day payoff. I then paid $75,000 cash paying off my trade in negative and the new purchase. The traded in vehicle should have been paid off by July 08,2025 to which here it is August 05,2025 and it has not been paid off yet! I am getting collection notices from the trade in finance company and this has affected my credit score making it look like I am 2 months behind on a vehicle I no longer have and they have already sold as well ! They are very irresponsible I have repeatedly called concerning this matter and was told it would be taken care of and promised a call back to which were both lies ! I have filed a report with the BBB AND WILL BE SEEKING LEGAL ACTION! I pay my bills you would think a business would do the same especially when you handed the $75,000 cash ! Take my advice take your business elsewhere they Do Not Care about the customer ! More

I have had nothing but trouble with this place since I walked through the front door. I will never come back here and am advising everyone I know to stay away and use I'm local. I was up charged $1800.00 walked through the front door. I will never come back here and am advising everyone I know to stay away and use I'm local. I was up charged $1800.00 on the agreed up price for starters. Than I was signed up for 4 warranties I did not want which led to them giving my information to said company and them taking $300 which was reversed finally. They have taken over 5 weeks to pay off my trade which resulted in me having to pay on a car that I don't even have. So I'm just out $2200 and countless time fighting with them. Don't even bother asking to talk to the Manager bc it won't happen. Stay Far away from this placeunless you like being ripped off! More

With over 50 years of buying Fords for company and personal use ,this is the worst dealer ship ever. They lie and cheat , try to slip things by that I never asked for. personal use ,this is the worst dealer ship ever. They lie and cheat , try to slip things by that I never asked for. More

We purchased our Jeep and mailed the check from our bank to pay off the vehicle we traded in. For some reason, it took them over a month (after we called asking about it) to send it back to the bank. This d to pay off the vehicle we traded in. For some reason, it took them over a month (after we called asking about it) to send it back to the bank. This delay costed us a late fee and another months payment on a vehicle that we didn't even have anymore. I will never purchase a vehicle from this dealership again. More

I have been trying to receive my refund that was already issued to Ford of Elizabethton since 11/11. This is after having to reach out and cancel the policy myself as I could not reach anyone at this establ issued to Ford of Elizabethton since 11/11. This is after having to reach out and cancel the policy myself as I could not reach anyone at this establishment. On 11/12 I visited Ford of Elizabethton in person and waited from 3:38pm to 6:24pm to be told that "they were getting the check", only to be told before close at that point that the person who signs the checks was not there. I was provided a cell phone number for a point of contact who has yet to respond to calls, voicemails, texts or emails. I began reaching out to this person on 11/15 which was the Friday I was told the comp controller would return to sign the checks, otherwise, per the Director of Finance, "none of payroll will be done and we all won't get a check." I have reach out every weekday since 11/15 and no response. If you call the establishment directly and press 4 for finance you will stay on hold until service or a member of sales answers who will place you back on hold until the call disconnects. I then reached out directly to the administrator of the policy that issued the refund. It was verified with me that I did follow the correct procedure for getting my refund and that they had issued it to Ford of Elizabethton on 10/8, and their processing shows completed with funds available to Ford by 11/10. We are now beginning a new week of no response by Ford of Elizabethton. I look forward to hearing back from ANYONE. My information on file was confirmed correct when I was there in person on 11/12. More

Everyone was very helpful and willing to get us a great deal . We were satisfied. deal . We were satisfied. More

This is my third vehicle purchase with this dealership, I am very happy with the sales staff. They are very easy to deal with and go out of their way to help with any problems that might come up. am very happy with the sales staff. They are very easy to deal with and go out of their way to help with any problems that might come up. More

If you want to know the reason people don't go to the dealership, visit the Ford dealership in Elizabethton Tennessee. They lost the keys and title to my trade-in. When they said they scheduled us to get dealership, visit the Ford dealership in Elizabethton Tennessee. They lost the keys and title to my trade-in. When they said they scheduled us to get our ripped seat cover repaired, they never communicated with the service department and spent over an hour coming up with a solution while my wife waited there. Then the service department scratched the inside of the driver's side door. Dave Dicecco said he scheduled a rental for us since it could take all day and said to drop it off first thing in the morning on the 25th. Of course the rental was nowhere to be found and no one would answer the phone. My wife spent over an hour to be given a 2019 Bronco which they couldn't sell so they used it as a rental. I tried getting in touch with Lynn Freeman to discuss all my issues only to be transferred to J Marshall who could careless that I work nights in law enforcement and offered next to nothing as compensation for what they put us through. I guess it is my fault for not paying attention to the past reviews and trusting a dealership with one of the worst ratings in the Tri-Cities. If you want to make the same mistake my family did, buy from the Ford in Elizabethton. You will be disappointed! More

My transaction was handled by Jacob Marshall and everything went very well. The only negative part was the remote start by phone. It only works occasionally and if you are outside with the sun shi everything went very well. The only negative part was the remote start by phone. It only works occasionally and if you are outside with the sun shinning, forget it. Could I get a FOB with Remote start?. More

The folks at the service department went the extra mile for us, working with us to get the problem with our Ford Edge fixed, and fixed correctly. Fine folks and excellent customer service. Highly recommend for us, working with us to get the problem with our Ford Edge fixed, and fixed correctly. Fine folks and excellent customer service. Highly recommended! More