Ford of Franklin - Service Center

First oil change service for my Lincoln MKC Everyone was friendly and helpful even though I did not purchase the vehicle at this dealership. Even gave me a short tutorial as car was slightly use Everyone was friendly and helpful even though I did not purchase the vehicle at this dealership. Even gave me a short tutorial as car was slightly used when purchased and I was not familiar with all the new technology. My previous car was 18 years old. Service was done quickly. More

We had our Lincoln MKZ serviced. The service was fantastic. The service was fantastic from beginning to end. CJ the service representative was kind, knowledgeable and very helpful! The waiting area was very nic The service was fantastic from beginning to end. CJ the service representative was kind, knowledgeable and very helpful! The waiting area was very nice and CJ made me feel very comfortable. More

recall my Focus was recalled, got it scheduled for a Saturday which is the only day that would work for, it was completed by 2:00!! my Focus was recalled, got it scheduled for a Saturday which is the only day that would work for, it was completed by 2:00!! More

Great Service I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. More

The service was great. Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and repaired as quickly as possible and we were back on the road. The service writer was David Legg and he was terrific. The staff at dealership was friendly and courteous. More

Service The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. More

Recall service on F150. Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done. So I had to bring it back. Staff great and friendly just seems like the technician was overbooked. More

Routine maintenance on 2016 MKX, Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. th Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. they even washed my vehicle before I picked it up! More

service work i was well treated and work was done in a timely manner.Staff was very frendly .A loner car was ready with no problems And return was easy i was well treated and work was done in a timely manner.Staff was very frendly .A loner car was ready with no problems And return was easy More

Exceptional It is easy to get a service appointment when you need one. The employees are friendly and very helpful . They always provide a rental car when you le It is easy to get a service appointment when you need one. The employees are friendly and very helpful . They always provide a rental car when you leave yours for service to be done. More