Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
357 Reviews of Ford of Franklin - Service Center
Sort by
January 04, 2019
Justin Bailey...thank you for your help on my birthday! I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attent I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attention to my concerns and being so polite with my requests. Thank you again for adding to my birthday this New Year! More
by I love Fords
Employees Worked With
Justin Bailey Bailey
December 23, 2018
Service Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited to get my vehicle back the same afternoon. Thank you to all especially Justin More
by Jcat
Employees Worked With
Justin Bailey Bailey
December 22, 2018
Vehicle Service Gina is awesome. I will always use her for my vehicle service needs. She is very pleasant knowledgeable and kind to the customers. Her level of ser Gina is awesome. I will always use her for my vehicle service needs. She is very pleasant knowledgeable and kind to the customers. Her level of service is top notch More
by a
Employees Worked With
Gina Dillman
December 15, 2018
MORE than you expect. The very BEST of the BEST! I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Servi I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Service Advisor (Eric Jones) makes the customer feel like they are someone special. The treatment was so outstanding that it almost makes you glad you had a problem with the car requiring you to visit this outstanding service department. COMMITMENT to the CUSTOMER by Lincoln of Franklin and LINCOLN is real. After purchasing ten Lincoln's my last purchase was a Lexus. This service experience will make me look at a Lincoln again before my next purchase. THANK YOU, Bob Bell More
by Bob1021
Employees Worked With
ERIC JONES
December 12, 2018
Excellent SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS CHECKING ON COMPLETION TIME WITH ALACRITY. More
by Lincolnmkz
Employees Worked With
CJ Harrison
December 12, 2018
Appointment problem I called no less than 4 times and kept leaving messages for Alexis. After waiting several days with no call back, I tried one last time. Was told by h I called no less than 4 times and kept leaving messages for Alexis. After waiting several days with no call back, I tried one last time. Was told by her to come in at 8am the next morning for my appointment. I came in to drop my car off and was told it would be a couple days to get the car looked at. Why on earth would she tell me to come in the next day? I understand it is a busy time with holidays approaching so why didn't she tell me what I should expect. Besides not returning calls, she does a horrible job at actually making appointments. I have work, kids , and a very busy schedule like everyone else. I took my car and left. I would have made arrangements if I would have known it was not going to be looked at right away. I had an issue with her last time I was in but apparently, nothing has changed. You lost a. very good customer with 4 Fords in the family. More
by Tcsnton
Employees Worked With
Alexis Grassi
December 05, 2018
Polite employees Great Service . I have visited this dealership many times and have always experienced great service with polite employees. AAA +++. I would like to h Great Service . I have visited this dealership many times and have always experienced great service with polite employees. AAA +++. I would like to highly recommend this dealership. More
by JIM37027
Employees Worked With
Justin Bailey Bailey
December 02, 2018
Second Chances I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall serv I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln More
by Ford Lover 18
Employees Worked With
Justin Bailey Bailey
November 28, 2018
Top Service The service and service staff are outstanding! They were persistent in diagnosing the problem with my car. I would highly recommend using Ford Linc The service and service staff are outstanding! They were persistent in diagnosing the problem with my car. I would highly recommend using Ford Lincoln of Franklin. More
by sbw
Employees Worked With
Eric
November 28, 2018
Excellent and Very professional. Andrew was very helpful and professional. they perform a down force on my F350 tires and it rides great. Andrew and the tech that work on my truck are Andrew was very helpful and professional. they perform a down force on my F350 tires and it rides great. Andrew and the tech that work on my truck are people you can trust Thank you, Martin More
by hobie772
Employees Worked With
Andrew
