Ford of Franklin - Service Center

Front End problems My vehicle had been in a crash and repaired by an independent (i.e. non dealer) auto repair shop. Following the repair the vehicle still had some susp My vehicle had been in a crash and repaired by an independent (i.e. non dealer) auto repair shop. Following the repair the vehicle still had some suspension problems. I brought the car to Ford Lincoln of Franklin for an review of the repairs that had been done. They inspected the car and provided me with information about what remained to be repaired. With this information I took my vehicle back to the repair shop to find if the additional repairs would be covered under the insurance claim. More

Accessorize Your Truck Here Hylin knows her stuff! I had an idea of exactly how I wanted my truck to look. I sat down with her one Saturday morning and she turned my ideas in act Hylin knows her stuff! I had an idea of exactly how I wanted my truck to look. I sat down with her one Saturday morning and she turned my ideas in actual parts on the truck. Wheels, tires and a lift. I thought I knew just about all there was to know about tires and wheels. She blew my mind. I trusted her 100% and was not disappointed I did. Zack put on all the parts and took so much pride in his work. I truly believe he wanted me to be happy. More

Great Service Department Justin Bailey and the electronic techs are the best. had a problem with my SYNC display. Turns out I just needed an update. Thanks guys! Justin Bailey and the electronic techs are the best. had a problem with my SYNC display. Turns out I just needed an update. Thanks guys! More

Great service! A really great dealership and service center. Professional all the way around. CJ was excellent to work with. All items completed on time and perfectl A really great dealership and service center. Professional all the way around. CJ was excellent to work with. All items completed on time and perfectly done. Thank you. More

Excellent customer service!!!! The whole experience from start to finish was awesome. CJ was great. He greeted us will a smile. He also explained everything to us and the cost and r The whole experience from start to finish was awesome. CJ was great. He greeted us will a smile. He also explained everything to us and the cost and recommendations. He was very professional and also very personable. I felt like I was working with family or a friend. Awesome experience. I will get all of my service from here. I bought my Lincoln MKX from here last year and have had the best overall experience ever. Also the experience getting the loaner vehicle was so quick. The woman that helped us was awesome. I wish I remembered her name. I will definitely recommend this dealer. More

service center was very pleased with how l was received and respected. The timely manner in getting back to me letting me know the status of my car that was apprecia was very pleased with how l was received and respected. The timely manner in getting back to me letting me know the status of my car that was appreciated very much. More

MKX 20,000 mile check up Eric was may point of contact, very friendly and extremely professional and knowledgeable. Great customer care and made the experience worth the trip Eric was may point of contact, very friendly and extremely professional and knowledgeable. Great customer care and made the experience worth the trip. I will purchase my next vehicle from this dealership thanks in part to Eric. More

Efficient, pleasant, accommodating, well executed Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the abso Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the absolute best experience that I have had when purchasing my vehicle. And they continue the experience with their service and hospitality. More

Oil change Both gentlemen who were working at the Quick Lube desk gave very good customer service. They were exceptionally personable, really seeming to enjoy t Both gentlemen who were working at the Quick Lube desk gave very good customer service. They were exceptionally personable, really seeming to enjoy their jobs. More

Great service even greater people I have never had a dealer as caring and helpful as Franklin Lincoln Ford, I wil continue to buy and service my cars or trucks there only. I have never had a dealer as caring and helpful as Franklin Lincoln Ford, I wil continue to buy and service my cars or trucks there only. More