Ford of Franklin - Service Center

Oil Change Service It was a pleasure working with Lola. This was my first time using the service department and it was great. I took my Ford F150 to have the seat belt It was a pleasure working with Lola. This was my first time using the service department and it was great. I took my Ford F150 to have the seat belt recall fixed and an oil change. During my visit, Lola was proactive and ran my VIN for other recalls and found that there was actually another recall on the doors. This was much appreciated because I did not know about another recall. Lola kept me informed through out the day as to when my vehicle will be ready for pick up. Thanks again for such a great experience. More

Check engine light on My "check engine'" light came on on my way to work Saturday morning. I called and spoke with Lola in Service, and asked if they could work me in to c My "check engine'" light came on on my way to work Saturday morning. I called and spoke with Lola in Service, and asked if they could work me in to check out my car. She stated there were other appointments, but the earlier I could get there, the better. I left work at 9:15 am and went straight to the dealership. They ran diagnostic on my car, advising my catalytic converter needed to be replaced. They had all the parts and were able to fix my Explorer that day! Great service, great people. Thanks! More

Very good experience. Good experience. Work performed as requested. Justin suggested some service I hadn’t thought about. Got my truck back in a timely manner. I thought Ju Good experience. Work performed as requested. Justin suggested some service I hadn’t thought about. Got my truck back in a timely manner. I thought Justin did a great job. More

Under pressure!!! I have a 2017 Explorer and the low tire pressure warning light came on indicating that the right front tire was low. I stopped at a local Firestone s I have a 2017 Explorer and the low tire pressure warning light came on indicating that the right front tire was low. I stopped at a local Firestone store and they were kind enough to put air into that tire but the warning light refused to go out. I was under the impression that I had a faulty sensor so I made an appointment at Franklin Ford (where I had purchased the car just a year ago). Upon pulling into the service garage I was immediately helped and assigned to LOLA BARBERA, a service advisor. She arranged for me to get a loner car while they checked out my vehicle. Turns out, if I had just put the recommended 35# PSI in all 4 tires the light would have gone out. The cost for my stupidity? ZERO. There was no charge for the service time nor the rental car. This is typical of Franklin Ford - good people and good service. More

Excellent Service Great service start to finish. All customer service employees are wonderful. They greet you when they see you. CJ handled my vehicle care this ti Great service start to finish. All customer service employees are wonderful. They greet you when they see you. CJ handled my vehicle care this time. As usual he did a great job. Got me in quickly and out quickly. More

Service is awesome! The service tech(s) (CJ) and cashier (Ms. Charlotte) are always extremely helpful and courteous. I don't mind the 30-40 minute drive when there is ex The service tech(s) (CJ) and cashier (Ms. Charlotte) are always extremely helpful and courteous. I don't mind the 30-40 minute drive when there is exceptional service! I definitely purchase my next vehicle at this dealership. More

Outstanding Service From phone call for appointment to checking in to updates on service to checking out Andrew was incredibly professional, congenial, and knowledgeable! From phone call for appointment to checking in to updates on service to checking out Andrew was incredibly professional, congenial, and knowledgeable! The service man doing the work provided updates. We couldn’t have been more pleased. More

Ran powerstroke out of fuel Gina was awesome, and professional and prompt. She did everything she said she would do. I have worked with many service departments across middle T Gina was awesome, and professional and prompt. She did everything she said she would do. I have worked with many service departments across middle Tennessee, this business model and staff are by far executing it better than anyone else! Thank you Gina. More

Good service They completed all required work in a timely manor for a fair price. Service was scheduled in advance, time slot was reserved and available when I arr They completed all required work in a timely manor for a fair price. Service was scheduled in advance, time slot was reserved and available when I arrived More