Ford of Franklin - Service Center

Excellent Service by All staff. Quality Job results. Top Staff at all Levels of the Dealership Organization. The Service Representatives keep me informed via Timely Text messages. The Repairs and Maint Top Staff at all Levels of the Dealership Organization. The Service Representatives keep me informed via Timely Text messages. The Repairs and Maintenance I requested where completed accurately and with quality. My Ford F-150 was delivered back to me ... with a fresh Car Wash. very satisfied with the Dealership. I had also purschased my Ford F-150 at this Dealership and had a very satifying experience during the Sale. More

Lincoln Service The service experience was very professional, courteous, Knowledgeable and respectful. , CJ Harrison is the best at listening, explaining, respondin The service experience was very professional, courteous, Knowledgeable and respectful. , CJ Harrison is the best at listening, explaining, responding, and understanding from the customer perspective. More

Simple and Smooth Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Took about an hour. Bobby Tillis was great to work with. More

Great Customer Service C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely ma C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely manner, More

Great customer service CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promise CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promised. More

Great customer service The service advisor who assisted me was very professional and provided quality service. He was most helpful in assisting me in identifying the applic The service advisor who assisted me was very professional and provided quality service. He was most helpful in assisting me in identifying the applicable coupons which saved me the overall expense. I really appreciate that level of service. More

Great personalized service Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all throug Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all through the process. He even took care of an update on my phone system. The car runs great in all aspects now. Thanks again. More

Service Dept. I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly t I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly this time and Chris took care of me the instant I pulled into the service bay. I left my truck and was given a ride to my place of employment. He also updated me on the progress of the work and I was able to pick it up by the day’s end. The service is exceptional. More

Excellent customer service Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The ser Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The service reps were both very attentive and truly seemed interested in our satisfaction. We've found our Nashville dealership! More

Awesome service in quick lane Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me when work was finished. More