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Ford of Galesburg

Galesburg, IL

4.5
889 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 889 reviews

August 23, 2021

Great trade,friendly staff and great services. They take the time explaining everything you need to know about my vehicle. I have purchased several vehicles in the past and referred others to go to Yemm. More

by Kathy C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Stull, Stephanie Sloan
Aug 25, 2021 -

Ford of Galesburg responded

Thank you so much for purchasing your new vehicle from Yemm Ford. We are so happy that you experienced great service and friendly service!!

August 23, 2021

Quick and competent completion on short notice. Much appreciated!! Yemm Ford's Service center is TOPNOTCH 👍👍. Parts were readily available even though it's a Chevy More

by bemagee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
Aug 25, 2021 -

Ford of Galesburg responded

Thank you for servicing your 2015 Chevrolet Impala at Yemm Ford! We are happy to work on all types of vehicles. So happy to hear we are TOPNOTCH!!

August 18, 2021

I was able to get appointment for my schedule. Yemm did a safety maintenance check and oil change to get me on the road as I travel back to California. Friendly service with a smile! More

by Lhiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Aug 19, 2021 -

Ford of Galesburg responded

So happy we were able to get you back on your way to California with a smile on your face!!

August 18, 2021

They get my car in for oil change with no long delays. They pick up my car while I am at work and bring it back when done. Always have gotten good service from Yemm Ford. More

by Jmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Aug 19, 2021 -

Ford of Galesburg responded

Thank you for having your vehicle serviced with Yemm Ford. We are so happy to hear that you had a good experience and had no delays!!

August 16, 2021

We have bought several vehicles here through the years. Always good service & hospitality. They try to help you in many ways. A good place to trust your vehicle. More

by michellehfl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold, Mike Ruark
Aug 19, 2021 -

Ford of Galesburg responded

We always appreciate a repeat customer! Thank you for sharing your experience here at Yemm Ford and we are happy to have you in the Yemm Ford Family!!

August 11, 2021

Still afraid to go back after they caused damage to my vehicle when they did not put lugnuts back on and I drove off having tire fall off and drag car. Since then I’m having issues with the car threat and More

by spencergirls3
Recommend Dealer
No
Employees Worked With
Doug Miner
Aug 12, 2021 -

Ford of Galesburg responded

Thank you for bringing your2010 Dodge Avenger to Yemm Ford for service

August 09, 2021

Very efficient and always helpful yes I have recommended this dealership to other people and my kids have bought her also very friendly and helpful l More

by nancy.miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Stull, Michele Standard
Aug 09, 2021 -

Ford of Galesburg responded

Thank you for servicing your 2017 Ford Fusion at Yemm Ford. We are so happy that you recommend us to your friends and family!!

August 09, 2021

I have only had to type this 3 times to try and do this so one last shot. We have used this service department for years and like their ability to get in and out on time. More

by SAM BROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Aug 12, 2021 -

Ford of Galesburg responded

Thank you for servicing your 2018 Ford Escape at Yemm Ford. And thank you for taking the time give us 4 stars.

August 08, 2021

Got me in right away, courteous. The only drawback, making me come up with 25 words. Next time I'll just leave it blank. It's dumb. More

by Nancy58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Standard
Aug 19, 2021 -

Ford of Galesburg responded

Sorry about the 25 words :-) Thank you for taking the time to share your experience!

August 08, 2021

I dropped my car off to have looked at on a Thursday called on Tuesday and they said it would be next to be looked at. No contact from Yemm Ford. Called back on Friday said it was next to be looked at. More

by Mgholmstrom
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michele Standard
Aug 09, 2021 -

Mgholmstrom responded

Did not meet my expectations

Aug 12, 2021 -

Ford of Galesburg responded

So sorry we that we didn't communicate better with you. As with many other businesses in our community we are having a staffing shortage and have had many out sick. I hope that you will give a chance again in the future to exceed your expectations.

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