Ford of Galesburg

Service The service department is very unorganized. I have faith that it will be good again. However currently the girl at the desk puts the wrong information The service department is very unorganized. I have faith that it will be good again. However currently the girl at the desk puts the wrong information in every time I get a service. She also seems to be frustrated all the time and makes the customer feel as if they are inconveniencing her. Thankfully Dustin got the situation under control. More

Wonderful We had a wonderful salesman who answered all of our questions. We originally stopped in just to look at a vehicle we found online. Within 2 days they We had a wonderful salesman who answered all of our questions. We originally stopped in just to look at a vehicle we found online. Within 2 days they had us all set up and ready to make the trade. It was a great experience and we will be back in the future. More

Helpful They worked very hard to get me financed it took a few days but now I can build my credit, which h is what I wanted. They worked very hard to get me financed it took a few days but now I can build my credit, which h is what I wanted. More

2012 Ford Edge My go to dealer in the state. I would recommend everyone to visit Yemm Ford first. The new management team is over the top and focused on the customer My go to dealer in the state. I would recommend everyone to visit Yemm Ford first. The new management team is over the top and focused on the customer. More

Very helpful I had missed a previous appointment, and had missed it, they were very helpful and fit me in on short notice. They did an oil and filter change, and a I had missed a previous appointment, and had missed it, they were very helpful and fit me in on short notice. They did an oil and filter change, and a tire rotation and multipoint inspection. They were very helpful explaining the details of the inspection and what I needed to do, they offered a cheaper alternative than just replacing the brakes. More

Power seat Sorry. I just submitted a review for service I just had at a different dealership. I actually called here and did not get great service Sorry. I just submitted a review for service I just had at a different dealership. I actually called here and did not get great service More

personal service To begin, while I am not a vehicle repair person, as far as I know, the service performed was done correctly. (?) I received a verbal estimate for 4 To begin, while I am not a vehicle repair person, as far as I know, the service performed was done correctly. (?) I received a verbal estimate for 4 jobs to be done of something under $550. After the vehicle was dropped off and service begun, I received a call saying one of things to be done was not a problem but something else requiring a different technician was required. I agreed to not do that at this time since the technician required was not available. Then I was told I was given the wrong labor rate for one of the 3 remaining jobs to be done. The end result was approximately the same cost for 3 jobs as the estimate had been for 4 jobs, $512. After leaving, when I got to my vehicle I found the driver's door partially open and the vehicle unlocked. I had one of the service desk staff come out to see and was told "if it helps any, we have cameras". That doesn't help at all. Finally, I called back after getting home and asked to speak to the service manager, was put on hold, and finally got the voice mail for "Mike". I left a message ask him to call back leaving my number. This all occurred on Wednesday, March 21, 2018. To this date, I have heard nothing from Yemm Ford. I haven't tried to reconnect with them because I've been dealing with family issues which have come about as the result of a 13 year old grandson's heart surgery. More

New Tires I recently was in need of new tires in a hurry. I called lots of places and much to my surprise the dealer had the best price and even had a rebate. T I recently was in need of new tires in a hurry. I called lots of places and much to my surprise the dealer had the best price and even had a rebate. They worked me in the next day and took great care of me and my vehicle like they always do. More

New keys Ford set us up with new keys with not problems and fast service. Great to see Tom Smith in the service department at Yemm Ford. Ford set us up with new keys with not problems and fast service. Great to see Tom Smith in the service department at Yemm Ford. More