Ford of Galesburg - Service Center

Great experience. They take really good care of me each time I get my truck serviced. They take really good care of me each time I get my truck serviced. More

They are friendly and knowledgeable. Treat you with respect and dignity. Take good care of your problems & resolve them. Treat you with respect and dignity. Take good care of your problems & resolve them. More

Not matter the reason I have my car in the garage they always make me feel important and my concerns are always taken seriously, I’m always treated with the upmost respect and I will continue using Ford o always make me feel important and my concerns are always taken seriously, I’m always treated with the upmost respect and I will continue using Ford of Galesburg. More

I was not impressed this visit. I asked fir an oil change and they did the works and charged me fir that They picked my car up and I told them keys would be left in it. I had to I asked fir an oil change and they did the works and charged me fir that They picked my car up and I told them keys would be left in it. I had to call and let them know that day where the keys were and tell the lady what color my car was and where it was parked when I told them this when I made the appointment Bad communication More

Was very helpful took me in same day I got there very good at what they did very good at what they did More

Lisa is a wonderful service advisor, explains what my vehicle needs and the cost. She’s not only concerned about the mechanics of the car but the aesthetics also . Great job. vehicle needs and the cost. She’s not only concerned about the mechanics of the car but the aesthetics also . Great job. More

Lisa did her job very well but 4 hours for 4 New tires was ridiculous!!! was ridiculous!!! More

This was my first experience with body shop. Dave made it so easy got appraisal and apparently. When I dropped car off was given a ride home. When I picked car up it was pouring down rain Dave dr Dave made it so easy got appraisal and apparently. When I dropped car off was given a ride home. When I picked car up it was pouring down rain Dave drove my car inside so I wouldn't have to go out in rain. Now this is customer service. My car looked great! Thank you to everyone in body shop More

Wanted new tires put on. They broke my tire pressure monitor system in one of my tires. Upon checking out they tell me this in a “yea, that happens sometimes” kind of way. Th They broke my tire pressure monitor system in one of my tires. Upon checking out they tell me this in a “yea, that happens sometimes” kind of way. They made no offer to repair or replace even though I came in without any such issue. They left my tire pressures all different from 31 all the way up to 42psi and said they just couldn’t reset the computer. That’s just lazy. By the time I got home I knew I couldn’t trust Ford of Galesburg with working on my vehicle anymore. Very disappointed in the service they provided here. More