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658 Reviews of Ford of Galesburg - Service Center
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December 09, 2022
Better than most This irritates me to be required To add more words. Enough said add more words. Enough said More
by cash1956
Verified CustomerEmployees Worked With
Other Employees :
David Rodvold, Michelle Standard, Lisa Brill
December 08, 2022
They fixed my heating problem by replacing something in the dash. They told me what they would charge but since I didn’t have a choice i had to agree. the dash. They told me what they would charge but since I didn’t have a choice i had to agree. More
by ml7636
Employees Worked With
David Rodvold
December 03, 2022
Ford of Galesburg took advantage of an older woman by selling my wife a set of lug nuts for nearly $200. Mind you, these were to replace defective Ford lugnuts that are notorious for swelling and break selling my wife a set of lug nuts for nearly $200. Mind you, these were to replace defective Ford lugnuts that are notorious for swelling and breaking. It's bad enough to have to pay to replace a defective product, but when you charge 10X what the price is on online, that is out and out thievery. Yes, it is true that they asked her before they sold them, but she is a trusting soul and believed that this dealership had her best interests at heart, rather than seeking to price-gouge her. It's sad that businesses operate this way. Live and learn, I guess. Well, it will cost you in the long run, because you just lost a customer. BTW, I spoke with a competitor shop in town who could've sold her lug nuts for $60 for the set. I'm not going to ding the service rep since I am sure she was just doing her job, and my wife said the employees were pleasant. It's more of negative review on dealership management and Ford Motor company policies. More
by kdh325
Employees Worked With
Michelle Standard
November 29, 2022
Great to work with. No pressure sales person and very knowledgeable. Would consider strongly to do business in the future with this company. No pressure sales person and very knowledgeable. Would consider strongly to do business in the future with this company. More
by mnkn1868
Employees Worked With
November 22, 2022
Friendly personnel, effective and efficient service. Comfortable waiting area, snacks available, and overall clean facility. Comfortable waiting area, snacks available, and overall clean facility. More
by BJim42
November 11, 2022
Very helpful, caring, professional, knowledgeable and punctual . They take very good care of my car. punctual . They take very good care of my car. More
by lbtompsn
Employees Worked With
Other Employees :
David Rodvold, Michelle Standard, Lisa Brill
October 28, 2022
Always courteous and thorough! They check in with us as they are working. Thank you! They check in with us as they are working. Thank you! More
by joycepeirce
October 10, 2022
Waited 3 months to get my car back. Would rarely update me on my progress and I had to call to get updates. No loaner vehicle for 3 months and the car is still messed up and the pistons Would rarely update me on my progress and I had to call to get updates. No loaner vehicle for 3 months and the car is still messed up and the pistons are misfiring. Literally the reason I went in there. They replaced the whole engine of my car and the same problem still persists. Get better More
by bvanbeveran
