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Ford of Galesburg - Service Center

Galesburg, IL

4.5
632 Reviews
Call Service Center (309) 381-1095

632 Reviews of Ford of Galesburg - Service Center

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March 03, 2022

Very good to work with on my recall. They all went over and beyond to repair issue in a timely manner More

by RABENAUJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Body Shop Manager , David Rodvold
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January 29, 2022

Really appreciate the service department ! They made sure to let me know about inspections I needed and even delivered my car to work when it was finished ! More

by Cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
Jan 29, 2022 -

Ford of Galesburg responded

So happy to hear you appreciate our service department!! We look forward to taking care of all your service needs in the future!

January 29, 2022

Always friendly service. They always thoroughly explain what is going on with our Ford Escape. More

by George Charles (Chuck)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, BRENDA JONES
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Jan 29, 2022 -

Ford of Galesburg responded

Thanks Chuck for the kind words! So glad that we can continue to service your Ford Escape!

January 28, 2022

1st time service experience & disappointed with my vehicle service. Discovered missing & loose lug nuts & low tire pressure. Seems like they were not thorough with their service. More

by mgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRENDA JONES
Report | Print
Jan 29, 2022 -

Ford of Galesburg responded

So sorry for your experience. Please give us a chance to make it right. Next time please stop in and see me and I will make sure that your vehicle is thoroughly inspected before you leave. Mike Ruark Service Manager

January 26, 2022

It’s a great dealership I would recommend going to the dealership send it has great service and great people More

by anthonydennis271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sloan, Doug Miner
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Jan 26, 2022 -

Ford of Galesburg responded

Thank you so much for your kind words! We look forward to taking care of all your automotive needs now and in the future.

January 24, 2022

They were very helpful and courteous when servicing my vehicle. The information on the invoice was informative. More

by dab_1375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENDA JONES
Report | Print
Jan 26, 2022 -

Ford of Galesburg responded

Thank you for your feedback! Great to hear you were satisfied with your service. We look forward to doing business with you in the future!

January 21, 2022

David and Michelle have always gone above and beyond to help with our vehicle services. Thanks so much for the excellent service! More

by Cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle in service area, David Rodvold
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January 18, 2022

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by Gevomaniac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mama
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January 17, 2022

The the the the the the the the the the the the the the the the More

by LEARM011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
January 13, 2022

Customer service is excellent. Mechanics are knowledgeable. I was very happy with my experiences there and will return for more work. More

by lkj6394399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodvold
Report | Print
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