Ford of Harvey

Where do I even begin? I brought my 2012 Ford Focus in on a Friday after losing reverse gear and getting a check engine light in a parking lot. 49,846 miles on the car. I brought my 2012 Ford Focus in on a Friday after losing reverse gear and getting a check engine light in a parking lot. 49,846 miles on the car. Before I even dropped it off, I mentioned that I was aware of the class action settlement regarding the PowerShift DCT transmission — a known manufacturer defect that Ford has already been sued over and lost. The advisor acknowledged it, said they'd still need to diagnose it, and quoted me $220 for the diagnostic. I left the car there in good faith, and was told to expect a diagnosis back that same Friday. No call came Friday. Saturday — nothing. They were closed Sunday. Monday I had to call multiple times, with the advisor's phone repeatedly going to voicemail. When she finally called me back — 2 to 3 hours after I left a message with a nice lady at the office — I was given a figure of ~$3,189 for the transmission replacement. I made arrangements and borrowed money from a friend to cover the cost, calling back to authorize the repair. The very next day at 2pm, my advisor called to inform me that the original quote was wrong. They had only quoted for the transmission casing, not the full assembly. The real figure was ~$11,950. After I pushed back they dropped it to $9,000. Still completely unreasonable on a car worth a fraction of that. I asked if Ford could offer any goodwill given that this is a documented manufacturer defect on a car with under 50,000 miles. Was told "not really." I asked if they'd waive the $220 diagnostic fee given the dramatic misquote and the financial disruption caused. Also no. I work in field IT and I'm on-call 24/7. Every day my car sat at this dealership based on an inaccurate quote was a day I couldn't respond to emergencies in my region. Four days of exposure, all because they couldn't get a quote right the first time. No apology. No accountability. No goodwill whatsoever. I ended up having to purchase an entirely new vehicle and sell my Focus to a salvage yard for $280. Still paid their $220 diagnostic fee on top of everything else. For a dealership handling a transmission that Ford has already acknowledged as defective through a nationwide class action settlement, you'd hope for at least a baseline of professionalism and customer care. Instead I got unreturned calls, a misquote that nearly quadrupled, money borrowed from a friend based on a figure they couldn't stand behind, and zero effort to make things right. Do yourself a favor — if you have a Focus or Fiesta with the PowerShift transmission giving you problems, go literally anywhere else. An independent transmission shop, a random mechanic, a guy in a parking lot. Anywhere but here. Zero stars if I could. More

I’ve always had a very pleasant experience with Don Bohn Ford, i have purchased three Ford Escapes. The service department is why I continue to do business there. I am concerned about the changes being ma Ford, i have purchased three Ford Escapes. The service department is why I continue to do business there. I am concerned about the changes being made with the new owners. I was asked to leave my vehicle for at least a week (could take longer) in order to fix my vehicle with no loaner. Even though the part is available. It is impossible for me to leave my only source of transportation for that amount of time in addition to having the expense of a rental. It is highly unlikely that will recommend this dealership let alone have my car serviced there. More