Ford of Homewood

Restored my faith in true customer service. I had some issues with my vehicle. I was frustrated and upset. But I have to give a huge shout out to the body shop staff and especially the General I had some issues with my vehicle. I was frustrated and upset. But I have to give a huge shout out to the body shop staff and especially the General Manager Bruce Hemminger. They addressed the problem and worked hard to get the issue resolved to my satisfaction. They were friendly, polite and attentive to my situation. I was not the easiest person to deal with and yet they stayed extremely professional and made customer service the shining star at this dealership. I would tell anyone to give Mr. Hemminger and his team the chance to show what a great service department they have at Van Drunen Ford. More

Van Drunen all the way! Excellent company! Excellent staff! Excellent salesman, Tom Coyle! It was a very difficult, emotional time for me, but he was very attentive to my nee Excellent company! Excellent staff! Excellent salesman, Tom Coyle! It was a very difficult, emotional time for me, but he was very attentive to my needs. I love my new Ford Fusion! Thank you! More

Great place to buy from! Had a great experience with my new vehicle purchase! Staff went out of there way to insure I received the vehicle I wanted. No pressure sales. Will co Had a great experience with my new vehicle purchase! Staff went out of there way to insure I received the vehicle I wanted. No pressure sales. Will come back for my next purchase! More

Honesty- no pressure Bought a used vehicle at VanDrunen Ford and was very happy with our salesman Tom Preusser. He put no pressure on us to buy. It was a relaxed atmosph Bought a used vehicle at VanDrunen Ford and was very happy with our salesman Tom Preusser. He put no pressure on us to buy. It was a relaxed atmosphere. More

No hassle sales Buying a new vehicle at Van Drunen Ford was a pleasure. There was no pressure to purchase and my salesman was a pleasure to talk to. Doing the paper Buying a new vehicle at Van Drunen Ford was a pleasure. There was no pressure to purchase and my salesman was a pleasure to talk to. Doing the paperwork was a breeze More

NO Honesty or Integrity I recently purchased a used 2001 Pontiac Grand Prix from van drunen ford . The car I thought had everything going for it when I saw it on auto trader. I recently purchased a used 2001 Pontiac Grand Prix from van drunen ford . The car I thought had everything going for it when I saw it on auto trader. It was at a ford dealership, it was a one owner, and it had 43000 miles. I am out of state and had to rely on the honesty and integrity of the salesman which was a mistake. I explained to the salesman that I am a T2 paraplegic and needed reliable transportation. I was told that after I asked repeatedly was this a good solid car I got a resounding yes. After negotiating the deal, I received the car in the middle of June. I had to wait a couple of weeks to get hand controls put on the car. When I started driving the car I noticed an immediate skip and after about a month the check engine light came on. I made an appointment with an ASE certified mechanic to get it checked out. The mechanic in the process of checking it out put it on the rack and the underside was roached (rusted), gas lines,brakes and brake lines have to be replaced. according to my mechanic it is unsafe to drive, its leaking brake fluid. Imagine learning being sold an unsafe car after being told how solid it was and how their service department had checked it out. The repairs to make the car safe is going to cost upwards of 3000 dollars. I called the GM and asked if they would stand by their product and by their word. I was basically told it was a good car when it left the lot and if I didnt want problems to buy a new car. Me being in a wheelchair i have problems loading a chair in a new car. If the employees at vandrunen will withhold pertinent information about the quality and durability and sell a car that was unsafe to a guy in a wheelchair, just to make a profit, imagine what they would do to you. Me , my family and anybody I met on the road could have been injured or killed because a salesman wanted to make an easy dollar. More

Always a great experience - Buying a new car at Van Drunen is a fun experience. No pressure ever. Tom Schultz is a great salesman. Always explains in detail the vehicle and al Buying a new car at Van Drunen is a fun experience. No pressure ever. Tom Schultz is a great salesman. Always explains in detail the vehicle and all of the options in detail. More

treated with respect Entire sale process went well. I was not happy with detail of car interior smelled of cigarette smoke. Cleaned car myself but still smells of cigarett Entire sale process went well. I was not happy with detail of car interior smelled of cigarette smoke. Cleaned car myself but still smells of cigarette smoke. More

Great experience as always Tom Coyle has assisted our family with vehicle purchase for some 20 years. He helped our daughter with her first car purchase, helped with ordering m Tom Coyle has assisted our family with vehicle purchase for some 20 years. He helped our daughter with her first car purchase, helped with ordering my 2004 150, and assisted us in purchasing our 2016 Explorer. The 150 died with 215,000 miles on it [that longevity is a tribute to the Van Drunen service department]. When the 150 died Tom went to work finding an Explorer that met our current towing needs. I consider the whole organization to be like family. Don McIntyre More

Greatest people to work with Skip is the greatest salesman he'll find out what u want and need then get the right car for u. Also the finance dept staff is super helpful Skip is the greatest salesman he'll find out what u want and need then get the right car for u. Also the finance dept staff is super helpful More