Ford of Homewood

As you can see. .. my experience with the salesperson Shayan Sheikn was excellent! He went above and beyond our expectations. This includes the general manager and th .. my experience with the salesperson Shayan Sheikn was excellent! He went above and beyond our expectations. This includes the general manager and the person we did the final paperwork with... I believe her name is "Barb." However, we initially thought not to "recommend this dealership" to family or friends, mainly because of our mistreatment by your service dept. But, we would not allow one person Derwin Newborn (Service Advisor) reflect negatively on our overall experience. The aforementioned person showed complete disregard for our time and continuously lied to us every step of the way! Due to a problem with the third-row seat, we had to bring the 2023 Ford Explorer back to your service department to be fixed after only one day of purchasing this vehicle. Derwin Newborn informed us to sit in the waiting area, and momentarily, he will come there to let us know what can be done. After sitting there for more than two hours, I decided to go and ask him, "What is taking so long?" At that point, his lies and disregard for our concerns started. (I do not feel like going into more detail...) Eventually, it ended with us not getting the required work done promptly, and the result was we would be without our vehicle for the weekend if I had not called the service department Saturday morning. I spoke to a person named "Mark," who was very accommodating and had the vehicle delivered to our home. Unfortunately, for us... we have to start this process all over again. Be advised. I have no problem reciting my face-to-face experience with Derwin Newborn being present. More

Wanted a truck with all of the bells and whistles. Come to find out we were sold a truck that has no heated steering however it is part of the package I purchased Everything else was great, just misle Come to find out we were sold a truck that has no heated steering however it is part of the package I purchased Everything else was great, just mislead with zero recourse.. More

I asked for their best price on the car advertised and they responded with a price $6000.00 higher than advertised. So no sale. they responded with a price $6000.00 higher than advertised. So no sale. More

I enjoyed my experience at the Ford of Homewood dealership. The salesperson and manager were patient and quite helpful. I admired that no one there was pushy for a sale, instead they made me feel dealership. The salesperson and manager were patient and quite helpful. I admired that no one there was pushy for a sale, instead they made me feel comfortable and answered all my questions More

The salesman and the manager was very helpful in making the deal work for me. the deal work for me. More

I absolutely love the guys at Homewood Ford! They have the best energy and always listen to my needs when I go to purchase a vehicle.. This purchase was unexpected and urgent because of an acci They have the best energy and always listen to my needs when I go to purchase a vehicle.. This purchase was unexpected and urgent because of an accident. I went to see my guys at Ford and they made my purchase easy and quick. Hasmi was great! ( I probably spelled his name wrong...sorry;) ) John made my budget work and Barbara is always so pleasant to work with and Jeff fixes things...lol If you are ever looking for a quality used vehicle or a brand new one. I highly recommend Homewood Ford. I grabbed a 2016 Escape and it was like brand new....it runs great and looks even better! Thanks for everything! More

Easy experience, great folks to make the sale by explaining everything. I recommend this dealership for anyone that is looking for a vehicle explaining everything. I recommend this dealership for anyone that is looking for a vehicle More

I love this dealership, they are very helpful and nice. I will always recommend this dealership to my family and friends. I will always recommend this dealership to my family and friends. More

Warm friendly respectful very helpful cheerful will be recommending others..I'm a very satisfied customer recommending others..I'm a very satisfied customer More

Friendly awesome service. Sam was a fantastic salesmen. Barb was amazing to work with for finance. Sam was a fantastic salesmen. Barb was amazing to work with for finance. More