Ford of Kendall - Service Center

The first time I went to the Ford of Kendall Dealership to service my 2018 Expedition due to rattle noise at startup and also for the recalls: 21B10 and the 21N08. They ended up changing several parts due to service my 2018 Expedition due to rattle noise at startup and also for the recalls: 21B10 and the 21N08. They ended up changing several parts due to the rattle and the 21B10 recall. I took the SUV that day no issues. A few day later the SUV has a vibration when driving it from 5 miles to 40 miles per hour. I took it again because the Ford Pass app still says I need to do the 21N08 recall. This second time it has been a nightmare to deal with the service person Randy Hernandez and the shop foreman Frank Mederos. I leave the SUV and I get a call later that day the issue is resolved I go back to the dealership and they both tell me the reprogram the SUV and performed the recall 21N08, I get on the SUV go around the dealership the issue still occurring the vibration still happening, I look at the Repair Order and it doesn’t say anything of the reprogram or of the recall 21N08 getting performed, it says that they inspected the SUV and no problem found. I ask to have technician go with me on a drive and the technician agrees and feels the vibration. I leave the SUV so they can work on it. I get another call the car is ready a while after. I go again to the dealer the issue is still occurring, Frank tell me that is normal the vibration, but the issue never occurred before. I asked to have them drive with me another Expedition they have in the lot for sale since they all have the same engine and transmission to see the difference and was told no. They decided to look at it again and they call me again the next day the issue is fixed, I go back to the dealership and once again the issue is still occurring, and the repair Order says they no problem found the Ford app still has the recall 21N08 showing for my car. Waist of my time, they don’t want to work or are not knowledgeable on it. I strongly advice people to run away from this dealership!!! And if you have to take your car for service go to the other Ford Dealerships that are a bit far to save them the time of dealing with their service and their techs. More