Ford of Latham

Fantastic My experience at Latham Ford was nothing short of outstanding! It was my first time purchasing a new vehicle and it could not have gone better. I was My experience at Latham Ford was nothing short of outstanding! It was my first time purchasing a new vehicle and it could not have gone better. I was fortunate enough to work with two amazing guys who were helpful, supportive and professional. The majority of the sale was done online as I live very far from the dealership currently. Any questions or concerns I had were addressed thoroughly. Thank you to Nick and Jesse for making my experience a good one. I strongly recommend using this dealership for new vehicle purchases. I look forward to doing business again in the future. More

Thoroughly Excellent Experience from Start to Finish After several frustrating attemps to assist my mother-in-law in the purchase of a new car (one in which the promised monthy payments were over $100 a After several frustrating attemps to assist my mother-in-law in the purchase of a new car (one in which the promised monthy payments were over $100 a month higher than the promised rate, and another where there was an agreed upon down payment that was more than doubled at the time to sign the agreement), we decided to give Latham Ford a shot (I'd had a conversation with a cousin of mine who purchased a car through Latham Ford recently and had a pleasant experience). From the communication regarding the online credit application to her dealings with the staff at the dealership, right up until the car was picked up, everyone with whom we dealt at Latham Ford was curteous, honest, and a pleasure to do business with. Even after the paperwork was completed and the down payment was made, Chris (the salesman) continued to spend a half an hour with my mother-in-law going over the features of the car and answering questions (and, in more than one instance, I've dealt with car dealers who really don't car WHAT happens once you've signed that paperwork). It was refreshing to do business with such honest, pleasant people, and I will certainly be doing business with them again in the future. More

poor customer service Both Josh and Matt were difficult to work with. If there was a similar car at another dealership, I would have bought it there. They were curt, snobby Both Josh and Matt were difficult to work with. If there was a similar car at another dealership, I would have bought it there. They were curt, snobby and condescending. They spoke to me like I knew nothing of cars and that their word was all that mattered. When I came in to pick up my car the next day, Josh didn't even thank me for my purchase as I left as he was too busy. He seemed put off by my questions about the title and how I would be billed for the difference (if there was one from the estimate that I paid). I will NEVER shop at or purchase another car from Latham Ford due to Josh and the manager at the time Matt because of the customer service I received. More

No pressure...Great deal I was in getting a normal service on my 2010 super duty and left with a newer and nicer super duty....no hassle...Great place to do business! I was in getting a normal service on my 2010 super duty and left with a newer and nicer super duty....no hassle...Great place to do business! More

Great Place to Buy Your Car The salesman was very friendly and helpful. The transaction went very smoothly and the deal was very reasonable. I am very pleased with the service The salesman was very friendly and helpful. The transaction went very smoothly and the deal was very reasonable. I am very pleased with the service and would recommend this to my friends and family. More

Great Experience I will continue to purchase from Latham Ford, they are very easy to work with and very accommodating. I would also like recommend the F150 ecoboost en I will continue to purchase from Latham Ford, they are very easy to work with and very accommodating. I would also like recommend the F150 ecoboost engine, great truck, power and fuel economy. More

Best buying experience Best car buying experience Ive had, if your in the upstate area look no further than Latham Ford. No other dealership Ive been to recently come close Best car buying experience Ive had, if your in the upstate area look no further than Latham Ford. No other dealership Ive been to recently come close to the customer care i received More

Salesman made me feel uncomfortable Jason was my salesman, I wanted a fast deal, we agreed on a price, sent it to the finance guy, and then I went to talk to him. He told me to sign 2 e Jason was my salesman, I wanted a fast deal, we agreed on a price, sent it to the finance guy, and then I went to talk to him. He told me to sign 2 electronic signature pads. I know I should never sign anything without reading it but they never gave me any thing to read. When I picked up the car then I was given the 7 page finance papers. Never got a bill of sale. When I requested on from Jasen the next day he said you think I'm ripping you off. He said it was in the paper work he gave me, which it was not. On the finance papers last page it clearly states do not sign this without reading it. I feel foolish signing a pad without knowing what I was signing for. Shame on Latham Ford for not giving me a copy or letting me read it first before getting my signature. I never sat down in the office, just asked to sign the pad twice. Very uncomfortable feeling. One other thing I didn't like is that they weren't giving me the price just how much my payments were. Really??? More

Straightforward and simple. I did some research and had an idea about the car I wanted and the price I wanted to pay. We quickly agreed to a deal and I was given a fair price fo I did some research and had an idea about the car I wanted and the price I wanted to pay. We quickly agreed to a deal and I was given a fair price for my trade in. The entire process was straightforward, quick and fair which I greatly appreciated. More

Straight forward, honest and easy Best car buying experience I have had. Honest and straight forward on price. No surprises whatsoever. Car has exceeded expectations and I enjoy drivin Best car buying experience I have had. Honest and straight forward on price. No surprises whatsoever. Car has exceeded expectations and I enjoy driving it.. Had one minor flaw in the paint that was covered under warranty and handled quickly by the dealership. I would recommend Latham Ford to anyone. More