Ford of Latham
Latham, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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We had the best experience from the minute we walked in the door! Attentive staff, quick, easy buying process…would go back with our business again!! the door! Attentive staff, quick, easy buying process…would go back with our business again!! More
Service was extremely prompt and professional. I was in and out under one hour. Thank you. I was in and out under one hour. Thank you. More
I feel like I was diagnosed wrong for repairs on my car. I had it towed in bc the message stated faulted transmission service soon. But they said it was a purge valve that was wrong and I needed brakes and I had it towed in bc the message stated faulted transmission service soon. But they said it was a purge valve that was wrong and I needed brakes and tires. So happy to hear it wasn't transmission bc I asked Tim and he said that it wasn't in our text message. I picked up the car on June 24th, to get 2 miles from the dealership and it did it all over again, pushing gas and didnt move, whining sound, rpms were reving and it jolted. Had to have a tow truck pick up bc now it had a burning smell and it said again, faulted transmission service soon. So now the tech says it is the transmission. I just paid about $1500 for previous and being told it was good bc he test drove it. I trusted them and now im looking at an extreme cost when I was told I was good and it possibly got worse than it was. My extended warranty expired end of 2025 per what I was told. I still owe 17000 bc I just got this car thru you guys 2.5 years ago. Its been so good till now. I just want to see what can be done. Like Goodwill Assistance. I still feel like this is a recall issue too per what ive seen. I've been renting a car out of pocket and its becoming impossible for me to keep up. I asked for a service/loaner car but non available. I would even look into trading with adjustments. More
Quick oil change and inspection in and out in no time check in was great the greater is the best. check in was great the greater is the best. More
Keep you informed about the service they are performing on my vehicle. They are close to home. on my vehicle. They are close to home. More
Came in for a quick oil change and inspection and got out very quickly. I love the video report of the status of my vehicle and things to look out for as I continue to maintain it. very quickly. I love the video report of the status of my vehicle and things to look out for as I continue to maintain it. More
Did a thorough look over to figure out what the problem was and found other issues as well. Wasn’t too pushy about getting other things fixed, but told me reality about what was going on. Was able to fix t was and found other issues as well. Wasn’t too pushy about getting other things fixed, but told me reality about what was going on. Was able to fix the problem for now so I appreciate that More
I came in for a repair and had a great experience. The whole process was smooth and easy. Jason accommodated my schedule when I needed to get ny car back. Communication was clear, upfront, and friendl The whole process was smooth and easy. Jason accommodated my schedule when I needed to get ny car back. Communication was clear, upfront, and friendly. Jason was fantastic and I appreciated the fast and friendly service. More
Every time that I bring my vehicle for service, they all know my name and welcome me with a smile. Jason and the Tech were great. know my name and welcome me with a smile. Jason and the Tech were great. More
Expand your customer service experience and offer a shuttle. No female wants to get in a car with a stranger and go to an empty house....its the making of a flippin lifetime movie!!!!!!!! shuttle. No female wants to get in a car with a stranger and go to an empty house....its the making of a flippin lifetime movie!!!!!!!! More



