Ford of Long Beach

Not a happy customer This is not a dealer that I would not want to deal with again. I had work done on my car and the entire incident was one misunderstanding after anothe This is not a dealer that I would not want to deal with again. I had work done on my car and the entire incident was one misunderstanding after another; it almost bordered on deceptive practices. The service writer “Mike” said that he was just misunderstood, but he also stated that he was misunderstood many times. It started with the initial phone call on Monday. After I explained that the car was throwing an error code for a downstream O2 sensor I asked if I needed to make an appointment to get it serviced in a reasonable amount of time, as we were driving to San Diego Thursday. It turns out that I have a CPO extended warranty on the car so I also told him about the heater not working. Mike said that “now I had an appointment” and I could bring it right in. I took the car in and Mike said that it would take a little time and would I like a ride home, I said yes. It took four hours to get a ride home. The driver was running other errands, like picking up bottles of water. When I finally made contact with him, he said that no one told him I was waiting. After I was home for a few hours I called Mike to ask what was happening and was the repair covered by the extended warranty. He said that he would check and call me right back. After over an hour I called Mike back and he said that “yes the repair was taken care of and covered” and I could have a rental car, as they could not look at the heater until the next day. I called Mike again around noon the next day and asked what was happening. He said he would check and call me right back. After an hour I called him again and he said “the wires on the heater sensor looked like they had been cut”. I mentioned that we had a problem with rodents in the past and maybe they had finally broke. He said that rodent damage was not covered by the warranty and it would cost me $430 and they had to order a part, but I could have the car in the morning. On Wednesday I called Mike and asked approximately when my car would be done, as I would need about an hour to drop off the rental car and get a ride back to the dealership. He stated that he would check and call me right back. After an hour I call him again and he stated that the O2 sensor was done, but they had not looked at the heater yet. I said that I would be over to pickup the car. It turns out it was the wires on the O2 sensor that were damaged and the $430 was for the O2 sensor, not the heater. I would never have authorized $430 for an O2 sensor as the part was $33, at a Ford dealer, and it would take me about a half an hour to install it. When I asked Mike about the misunderstandings he said “he was sorry but that happened all the time and customers hear what the want to hear”. In the car when I picked it up was a card asking if you were going to give a negative review, please call first so I called the number on the card. The number went to the main switch board. I explained why I was calling and the operator said she would transfer my call to someone who would take care of it. She transferred the call to a service writer. Another example of grandstanding that meant nothing. I realize that Mike and the department were harried, but from my point of view this just seemed like I was strung along with half truths through the entire period. More

No Deal but awesome Internet Sales Team Shauna went above and beyond on providing me their price. She was very transparent from the very beginning. All the questions that I asked were eithe Shauna went above and beyond on providing me their price. She was very transparent from the very beginning. All the questions that I asked were either answered by her or her manager, Hamid. Worthington Ford price is very hard to beat but unfortunately, the person I was helping wanted to go to the dealer closer to them. More

Completed the deal I helped my son with a truck. They made it easier and worked with him to meet his financial requirements. Completed the deal! Thank you I helped my son with a truck. They made it easier and worked with him to meet his financial requirements. Completed the deal! Thank you More

Great dealership! Worked with Jason the internet sales department. Very good experience bought a new truck. I traded in my old truck Jason did a great job as salesman a Worked with Jason the internet sales department. Very good experience bought a new truck. I traded in my old truck Jason did a great job as salesman and wasn't too pushy at all. More

2nd Time Around I leased a Ford Fusion Jan.2, 2016 which I loved but may lease was up Apr. 2019. After deciding, with the help of Mo Azmi and Ron Muccino, to buy a ne I leased a Ford Fusion Jan.2, 2016 which I loved but may lease was up Apr. 2019. After deciding, with the help of Mo Azmi and Ron Muccino, to buy a new car, I ordered the same car, same color but a 2019 version. Mo and Ron did everything they could to make sure I was comfortable with my decision when my new car finally arrived in Feb. I was in Phoenix, AZ during the Presidents Day Holiday week-end. Ron called me to let me know the car had arrived and it would be cleaned, gassed and charged when I can in to pick it up on Presidents Day. This was my 2nd new car in 3 years working with my Worthington Ford crew. Bob Brown Carson, CA More

Satisfied i am happy and so is my friend who i recommended and i have great confidence in Ford and Worthington and Staff and also the Service folks i am happy and so is my friend who i recommended and i have great confidence in Ford and Worthington and Staff and also the Service folks More

Service Dept. I came over an hour before closing service Dept and they wouldn’t do my first oil change due to nobody is available and gone home. The last hour is fo I came over an hour before closing service Dept and they wouldn’t do my first oil change due to nobody is available and gone home. The last hour is for customers to pick up their card! Also I had a bad tire too. They need to post that and also they should get up and go outside to the customer when pulled up to the service Dept. and after customer has to get out of the car and walk inside they should acknowledge the customer immediately and not to continue with personal conversations! More

Great Experience, Great Car! I found this car online at Worthington Ford. I made an appointment with Joseph to see it and wound up purchasing it. I love it! Just what I wanted. Jo I found this car online at Worthington Ford. I made an appointment with Joseph to see it and wound up purchasing it. I love it! Just what I wanted. Joseph Saller was great and made it easy, and Elias Maroun had it paid for in no time. Thanks Guys!! More

Best maintenance guys I've ever dealt with Cal Worthington Ford, has the best maintenance guys working for them, My 2011 F150 is almost to 200k miles. Mike, Steve, Jose & Apple always recommend Cal Worthington Ford, has the best maintenance guys working for them, My 2011 F150 is almost to 200k miles. Mike, Steve, Jose & Apple always recommends what my truck needs and keeps me posted on any upcoming repairs. I will not be going any where else for service More

Great service I am a return customer. My first experience was as nice as my second. Everyone was very friendly and professional. Mo Azmi helped me with both vehicle I am a return customer. My first experience was as nice as my second. Everyone was very friendly and professional. Mo Azmi helped me with both vehicle's and will probably help me in the future. More