I work in business and deal with customer service issues all the time. My ability to make a living for my family depends on customer retention so I highly value and appreciate good customer service. Rigo (rodrigo) Ruiz (sales manager), Rene (sales), and Leo (sales) deserves recognition. I recently bought the shelby gt500 cftp and through an unfortunate event, a part of the car was damaged. Rene was empathetic and he updated me with replacement parts and just seemed to care as i was devastated from buying my dream car and having some damage so soon after. Needless to say, Rigo, Leo, and Rene is a down to earth, and honest person. Having employees like him in sales and service would allow for 100% customer retention. I am a car guy and really appreciate dealer relationships. I know that other car guys would appreciate the same level of service. It's the no BS, going the extra mile, patient service that is not taught to any employee. It's just in their nature.I was not asked or hinted at writing an email to you. I personally asked Rene because I really wanted to give back and show my gratitude.
Also a separate big shout out to Rigo and Leo from sales. Rigo is someone who creates life long customers. Just a good person- can’t learn that. I feel the exact same with Leo as well.