Ford of Montebello

It was a long drawn process of back and forth too much for me and any future buys ! Got a not so good interest rate unhappy but little to very little I was given about the modle in which I bought sure I t for me and any future buys ! Got a not so good interest rate unhappy but little to very little I was given about the modle in which I bought sure I test drove it and yes I did buy it but little about the car was bradished to me and now after the fact I have some hey aspects like why wasn't there a fool tank of gas! no one told me the exact specs on the motor model series that it wasn't made in United States that it has a spare yes to infact it doesn't have one nor a driver's manual so I know what xxxx does or operates that it's not a particular good year for this car and the many safety issues that weren't directly spoken about and the reliabliity of specif year cons for that matter makes me feel a fool and taken advantage of I called the following Monday about these issues to Ford of Montebello and my sales person ways out but I was advised through the operator that she would take a message and he would call me back the next business day well it's going on week 3 and I even called he sales person w 2nd time after this and hav had the same experience so are they avoding me what do you think ? More

Worst customer service ever Alejandro Alvarez and Jonivan "managers" never had attended my complaint and doesn't take seriously my car investment. Don't recommend this dealer. "managers" never had attended my complaint and doesn't take seriously my car investment. Don't recommend this dealer. More

Very nice people ,freindly they are not pushing ,they explain everyting how it is ..and thats one of the reason i diced to purchase my car here ..i gave 5 star to my sales rep leo thank you. explain everyting how it is ..and thats one of the reason i diced to purchase my car here ..i gave 5 star to my sales rep leo thank you. More

Excellent customer service. Everyone at Ford Montebello is courteous ,friendly, and very professional, while maintaining personal warmth simultaneously. Elaine Danny Internet dept. & Jorge Finance. 5 st is courteous ,friendly, and very professional, while maintaining personal warmth simultaneously. Elaine Danny Internet dept. & Jorge Finance. 5 stars service. More

Service here is needs to do better I transport cars an took myg truck in for service an that was on a Thursday an it's Tuesday an I still don't have my truck or they didn't give me a lo I transport cars an took myg truck in for service an that was on a Thursday an it's Tuesday an I still don't have my truck or they didn't give me a loaner so I been out here in L.A. without transportation not to mention I cant even go to work! More

Kenney Kabanga is a Purchased 2016 Explorer from Kenny Kabanga. He handed me two key FOBs for the keyless entry system. I left. 4...yes, FOUR... days later the car was st Purchased 2016 Explorer from Kenny Kabanga. He handed me two key FOBs for the keyless entry system. I left. 4...yes, FOUR... days later the car was stolen from my driveway. Police checked my keys. One was from a Mustang; not the vehicle I purchased. Kenny said he put one key in the glove box and doesn't know where I got the Mustang key from. The sales manager said Kenny did not follow company procedures. That was the luckiest car thief on the planet. Imagine walking down a random suburban street and finding a new unlocked vehicle with the key in the glove box...amazing! The car was returned 2 weeks later, wrecked after a police chase. The thieves escaped. Their lucky streak continues... More

Awesome Experience! I came here to buy my first car. The sales person was crazy nice. He made sure I knew the car and liked it. He made sure the we were on the same page I came here to buy my first car. The sales person was crazy nice. He made sure I knew the car and liked it. He made sure the we were on the same page the whole time and never surprised me. Great experience. I'd recommend this place for sure. More

Unethical practices I came in to test drive a used Ford Fusion I found online. Received excellent service from John Gonzalez. I test drove both a used and new Fusion. I a I came in to test drive a used Ford Fusion I found online. Received excellent service from John Gonzalez. I test drove both a used and new Fusion. I asked for a comparison of deals for both cars. I was told they would have to run my credit. The very pushy sales manager came back with a ridiculously high rate for the used vehicle and kept pushing me to purchase the new Fusion running back and forth to his manager changing the pmt amt and terms but refused to quote me a rate. I declined the offer and left. A few days later I received a letter from Golden 1 credit union stating that a loan application had been submitted on my behalf for 26k. I never applied for this loan and I did not authorize Ford to do so on my behalf. I spoke to the manager who informed me that it's standard practice to submit an application in order to quote the best rates. I have never heard of such unethical practices. I will never do business with Ford. More

Jedi Mind Tricks Joe and Fidel in parts are some smart vatos, they always knows what's up with the parts I'm looking for. They straight representing with that technic Joe and Fidel in parts are some smart vatos, they always knows what's up with the parts I'm looking for. They straight representing with that technical knowledge. More