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Ford of Murfreesboro
Murfreesboro, TN
696 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 15, 2024
Both Troy and Owen were very patient with the questions. I presented to them as a prospective buyer. Had a great experience purchasing a vehicle from them on a Sunday evening. I presented to them as a prospective buyer. Had a great experience purchasing a vehicle from them on a Sunday evening. More
by klbarnett477
Employees Worked With
Owen, Troy
Helpful August 31, 2023
I’d been searching for a used F 150 with specific features. In July I found one on this lot. I’d already spoken with several salesmen, and their attempts to get my information to run financial checks features. In July I found one on this lot. I’d already spoken with several salesmen, and their attempts to get my information to run financial checks had gotten old. In my profession we carefully guard our info., and since Murfreesboro Ford has been known to use the “bait and switch”, I was extra careful there. I told “Francisco”, in their sales dept., that honoring my privacy was a prerequisite to my business, and he professed an understanding. After arrival at the dealership, however, his demeanor shifted from respect to arrogance, and it became apparent that he drew me in on false pretexts. I was going to pay up front to avoid interest charges, but he was suspicious of a “cash transaction”; Given his “trickery” vs my years of police affiliation, this was “the cat calling the kettle black”. I explained ID misrepresentation is impossible when auto purchases interface with state DMVs, but he still wanted a notary signed affidavit attesting that it was "truly me buying the truck for myself". Not yet satisfied, he spread mistrust to the sales manager- by then I’d had enough and left. It seems Francisco hadn’t heard of the Ninth Commandment which states, “You shall not bear false witness your neighbor”. His business plan of running his mouth until he destroys sales is unique. Although initially insulted, I realized Francisco was the “vehicle” that confirmed my prior instincts to avoid Murfreesboro Ford. Brian D. More
by LtBdavis
Employees Worked With
Francisco
June 29, 2023
First experience with Ford service department. I called for an oil change and a new tire. Made an appointment for the next day. After the oil change I was told that they did not have the tire I ne I called for an oil change and a new tire. Made an appointment for the next day. After the oil change I was told that they did not have the tire I needed for my vehicle (mind you when you call and make the appointment they get year make and model of vehicle). They then assured me the tire would be ordered and arrive the next day. I went ahead and scheduled the appointment for two days later to make sure the tire would be there for my appointment. I arrive for my scheduled appointment and the second I walk in am told the tire is not there. They knew the tire was not going to be there for my appointment time, but no one bothered to pick up the phone before I wasted gas and an hour of my time driving across town for another appointment that I shouldn’t have had to make in the first place. In one word… incompetence. The manager essentially shrugged me off because hey, its not his time. It’s not his gas money. More
by Jodi Anderson
Employees Worked With
Manager and Delia
June 28, 2023
Had my oil and filters changed on my F250. The staff was very friendly and helpful on additional questions I had and also gave me info on possible future issues that may arise. I was in and ou The staff was very friendly and helpful on additional questions I had and also gave me info on possible future issues that may arise. I was in and out in a reasonable amount of time. More
by Jaytflys
Employees Worked With
don't remember
May 21, 2023
Stay away from this dealership. Bought a 2013 Chevy Silverado 2500 was told they did their point inspection which I found out that consist of turning the steeriwheel and pressing on Bought a 2013 Chevy Silverado 2500 was told they did their point inspection which I found out that consist of turning the steeriwheel and pressing on the brakes they called in a stop and steer point inspection which blew my mind they literally pushed on the brakes steer the steering wheel and said that their point inspection was complete that's why the whole front end was completely wore out of the truck that I had to pull $3,000 out of pocket to have fixed and Joe the manager is a complete liar said oh I am the guy for the job just let me know what I can do you haven't had this truck long enough for all these problems complete liar never called me back or anything ghosted me he got his salesman Charles to call me he was too weak of a man to call me his self spineless liar stay away from this dealership if you read the Google reviews you'll see that the owner says the same thing to every one of the people that are leaving responses they Don't Care about nothing but The Almighty dollar be aware stay away total rip off will lie to you over and over by the way thanks Joe for you calling me back awesome conversation not More
by dannycarrico4
Employees Worked With
Joe the manager is a complete liar
April 08, 2023
Great staff all around. Have bought 4 vehicles here and they always communicate and address my concerns if any. Go with the best you won’t regret it! Have bought 4 vehicles here and they always communicate and address my concerns if any. Go with the best you won’t regret it! More
by Jaredraveling
Employees Worked With
Austin wells,Stephen wells,Tanner Meno
March 13, 2023
Too bad I can't give zero stars. Absolutely stay away from the service department at this place. Took my Ford Escape in overnight and left it for a Thursday service appointment. A Absolutely stay away from the service department at this place. Took my Ford Escape in overnight and left it for a Thursday service appointment. As of Saturday around lunch time, they still had not even looked at it, saying it's a 3-5 business day wait (something that was never initially communicated to me). These people are completely unprofessional and could care less if you have a vehicle or not. I wouldn't do business with them ever! When I went to pick the car up, I was held up because they were driving it to determine a safety check?!? So they could drive it when I'm there to pick it up yet do nothing with it for the 2 1/2 days they kept it. Just horrific customer service. I'll take my business to any other Ford dealership but this one going forward. More
by Jason Jones
Employees Worked With
Abby
February 16, 2023
Truck leaking antifreeze even thou they had to order part and it would take three days they said if he didnt leave it they wouldnt honor the warranty and it would take three days they said if he didnt leave it they wouldnt honor the warranty More
by feeboo56
Employees Worked With
Matt Kape. 4588
