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Ford of Murfreesboro

Murfreesboro, TN

Overview
Reviews
Vehicles
3.3
703 Reviews
Call Dealership (615) 437-2749

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 703 reviews

March 23, 2022

Overall everything was OK but a but I wasn't able to meet my adviser until after my service was over so I really wasn't sure who she was until that point plus the one thing that I did need to have done to my More

by burden21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Dore
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Mar 25, 2022 -

Ford of Murfreesboro responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 21, 2022

Andrew was great! Service is always as expected. Fast in and out. Thank you Ford! More

by dianep95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 23, 2022 -

Ford of Murfreesboro responded

Hi, we are pleased to hear of your experience with us here at Ford of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 21, 2022

The service advisor, Albee, was wonderful and very helpful even with me arriving a couple minutes after closing! She did a great job of communicating and keeping me updated on all issues concerning my More

by jbone8339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Holt
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Mar 23, 2022 -

Ford of Murfreesboro responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Murfreesboro to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

March 18, 2022

Made an appointment was very pleased with the time it took to complete the oil change. More

by dwdouthit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Tyler
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Mar 20, 2022 -

Ford of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

March 18, 2022

Consistently outstanding service at Ford of Murfreesboro. From Service Manager Tanner, Jerriah in Parts, to the quality Service Techs. This group cannot be beat. Very pleased with every interaction that we h More

by Scott.Jacky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner, Jerriah, Service Techs
Report | Print
Mar 20, 2022 -

Ford of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

March 18, 2022

I am from Texas and needed a cover for my truck bed. . Excellent customer service! More

by Valentina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody and Albi
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Mar 18, 2022 -

Valentina responded

I needed a cover for my truck. I talked to Cody in Parts and he did an amazing job in not only setting up prepayment over the phone, he also contacted Albi in Service to ensure I would have an appointment to install the cover before I drove my F150 back to Texas. Excellent customer service from start to finish!

March 17, 2022

Friendly and helpful front desk and very knowledgeable service technicians. Exceeded my needs and got me in and out in great time. More

by Ziny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Mar 20, 2022 -

Ford of Murfreesboro responded

Hello Ziny, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 16, 2022

Ford of Murfreesboro is very concerned about customer satisfaction. They are also very thorough with inspection of your vehicle. My Mustang is the 50th vehicle I have owned, so I know what makes good s More

by Jetstar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Dore'
Report | Print
Mar 18, 2022 -

Ford of Murfreesboro responded

Hi. Thank you so much for your kind words about your experience here at Ford of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. We look forward to your next visit! Take care!

March 14, 2022

Charged me an extreme amount for a oil change not including a tire rotation and they left greasy finger prints on the roof and side of my car. More

by ky000061
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Report | Print
March 11, 2022

Great customer service! Was ready when they said it would be done!! Very friendly sales people!! Keep up the good work!! More

by johnwaynelivingston@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler !
Report | Print
Mar 12, 2022 -

Ford of Murfreesboro responded

Hi, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

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