Ford of Murfreesboro

Very professional and personable. They kept me in form daily as to what was going on with my vehicle, and when it would be ready. They kept me in form daily as to what was going on with my vehicle, and when it would be ready. More

Ford of Murfreesboro notified me that my 2014 Ford Explorer had a recall to replace the center row inflatable seatbelt. They scheduled an appointment for me too have it fixed. They told me it would be Explorer had a recall to replace the center row inflatable seatbelt. They scheduled an appointment for me too have it fixed. They told me it would be a long wait and offered to shuttle my wife and me to a local mall and restaurant for lunch. I thought it was over and above their responsibility but was so much appreciated. They finished the repair and sent us home happy customers. Our drive to Murfreesboro was 3 hours each way so their hospitality and professionalism made for a visit to the service department a lot more tolerable. I can't say enough about Zoe Reffner our Service Adviser. Zoe is the best. More

Randy is my service guy and he always does an excellent job. He is the best!!!! job. He is the best!!!! More

Ford of Murfreesboro has done right by me. My Bronco Sport had a defective sunroof. Alex and the service team fixed it and worked with me for a loaner vehicle during the repair. The communicat My Bronco Sport had a defective sunroof. Alex and the service team fixed it and worked with me for a loaner vehicle during the repair. The communication was quality, and they stay busy these days. More

2/9/22 - Worked with Albee Holt. She was very courteous and professional. ( I give her high ratings). Brought car in for 9:00am oil change. Car was returned to me for pick up with broken rear windshield and professional. ( I give her high ratings). Brought car in for 9:00am oil change. Car was returned to me for pick up with broken rear windshield wiper, which I had them replace.Ready by 11:30am. Drove off the lot and after several miles, noticed check systems on the display. Returned to Dealer and they were able to reset the display. I was told system was not reset after the oil change. It went unnoticed by the mechanic and the person that moved the vehicle. 7/21/21 - Oil Change. No incidents. Other incident- On a rainy day my wife brought the car in to the dealership for service. On the way home it started raining and when she put the windshield wipers on they were literally shredded. She pulled into the nearest auto parts store where they promptly replaced them. 9/9/20 - Brought car in for oil change and latch recall. When I get the vehicle home the engine guard underneath the car became detached and was dragging on the ground. I temporarily tie wrapped it up and returned to the dealer for repair. Sometime later I couldn’t open the door because the inner door panel became detached. I got the door open to find that the screws holding the door panel on had been stripped out due to over tightening from the dealership latch replacement . I repaired this myself and have had no issues with the door panels since. 2/1/18 - Brought car in for recall and through Ford was referred to rental car agency. They gave us the wrong directions and the wrong rental company !!! Got a phone call saying the car was ready, and 15 minutes later got a call saying it wasn’t!! You just can’t make this stuff up. It really is a shame that all this happened in a new state of the art facility, and it speaks volumes that I can bring my car to WALMART for repair without incidents. Too bad because I really like the vehicle. Quality: Zero Stars. Don’t think I’ll be going back anytime soon. Next vehicle : Toyota More

From the moment I drove onto the lot and met my salesperson Patrick to the moment I drove off with my new F-150, I had the best experience I’ve ever had purchasing a new vehicle. Highly recommend salesperson Patrick to the moment I drove off with my new F-150, I had the best experience I’ve ever had purchasing a new vehicle. Highly recommend them! More

Joshua Pope exceeded expectations! He used layman’s terms for me to fully understand what needed to be fixed on my vehicle. I’ll be back for every service needed on my vehicle. for me to fully understand what needed to be fixed on my vehicle. I’ll be back for every service needed on my vehicle. More

Always get great professional service. Service consultant looks out for my best interest and for the vehicle. looks out for my best interest and for the vehicle. More

Very disappointed in the dealership for having a huge premium on top of the sticker price. Inventory or not they still make the same profit margin as they did before. They don't have to prove gouge peo premium on top of the sticker price. Inventory or not they still make the same profit margin as they did before. They don't have to prove gouge people. More

The service department is best have ever worked with hands down. Bend over backwards to do everything they can to take care of a customer. Outstanding hands down. Bend over backwards to do everything they can to take care of a customer. Outstanding More