Ford of Murfreesboro

Had my oil and filters changed on my F250. The staff was very friendly and helpful on additional questions I had and also gave me info on possible future issues that may arise. I was in and ou The staff was very friendly and helpful on additional questions I had and also gave me info on possible future issues that may arise. I was in and out in a reasonable amount of time. More

Stay away from this dealership. Bought a 2013 Chevy Silverado 2500 was told they did their point inspection which I found out that consist of turning the steeriwheel and pressing on Bought a 2013 Chevy Silverado 2500 was told they did their point inspection which I found out that consist of turning the steeriwheel and pressing on the brakes they called in a stop and steer point inspection which blew my mind they literally pushed on the brakes steer the steering wheel and said that their point inspection was complete that's why the whole front end was completely wore out of the truck that I had to pull $3,000 out of pocket to have fixed and Joe the manager is a complete liar said oh I am the guy for the job just let me know what I can do you haven't had this truck long enough for all these problems complete liar never called me back or anything ghosted me he got his salesman Charles to call me he was too weak of a man to call me his self spineless liar stay away from this dealership if you read the Google reviews you'll see that the owner says the same thing to every one of the people that are leaving responses they Don't Care about nothing but The Almighty dollar be aware stay away total rip off will lie to you over and over by the way thanks Joe for you calling me back awesome conversation not More

Great staff all around. Have bought 4 vehicles here and they always communicate and address my concerns if any. Go with the best you won’t regret it! Have bought 4 vehicles here and they always communicate and address my concerns if any. Go with the best you won’t regret it! More

Oil change and tire rotate. Didn’t have to wait long. Help was nice. I’ll go back again. Didn’t have to wait long. Help was nice. I’ll go back again. More

Too bad I can't give zero stars. Absolutely stay away from the service department at this place. Took my Ford Escape in overnight and left it for a Thursday service appointment. A Absolutely stay away from the service department at this place. Took my Ford Escape in overnight and left it for a Thursday service appointment. As of Saturday around lunch time, they still had not even looked at it, saying it's a 3-5 business day wait (something that was never initially communicated to me). These people are completely unprofessional and could care less if you have a vehicle or not. I wouldn't do business with them ever! When I went to pick the car up, I was held up because they were driving it to determine a safety check?!? So they could drive it when I'm there to pick it up yet do nothing with it for the 2 1/2 days they kept it. Just horrific customer service. I'll take my business to any other Ford dealership but this one going forward. More

Truck leaking antifreeze even thou they had to order part and it would take three days they said if he didnt leave it they wouldnt honor the warranty and it would take three days they said if he didnt leave it they wouldnt honor the warranty More

they did exactly what I wanted. When I got ready to leave, I was telling the gentleman at the counter I couldn’t get my bed cover folded up and he said he had one like it and he wou When I got ready to leave, I was telling the gentleman at the counter I couldn’t get my bed cover folded up and he said he had one like it and he would fix it. He fixed it in like two minutes. They really do go the extra mile there and I appreciate it. More

Put my car I’m collision. Well pleased with work. Left looking like new car. Well pleased with work. Left looking like new car. More

I have used Ford Quick Lane for 7 1/2 years. They are professional, friendly, courteous and the mechanics are excellent. Wouldn't go anywhere else. They are professional, friendly, courteous and the mechanics are excellent. Wouldn't go anywhere else. More

Strike 1 - I needed a tire. Spoke to someone who said it would have to be ordered. I called back on the day it was supposed to have come in to set up an appointment. I spoke wit Spoke to someone who said it would have to be ordered. I called back on the day it was supposed to have come in to set up an appointment. I spoke with the same person (VERY distinct voice so I know it was the same person) who said we don't have a tire ordered for you. Who did you speak with? I said I don't have a name but I'm certain it was you (I didn't want to bring up why their voice was so memorable). It wasn't me she said. So after driving around on an "iffy" tire for a week, I decided not to wait for them to reorder and got a tire somewhere else. Strike 2 - I go in for an oil change earlier this year. My low tire light was on so I asked them to check that also. At the time of payment Josh assured me that all was good to go and everything was checked. I get to my car and first thing I noticed was the complimentary car wash had not been done. No biggie I thought. I start my car and the low tire light was still on. I told my son maybe they forgot to re-set it. I mean, Josh did say everything was good to go. We drive to Smyrna and stop to get lunch. Came out to leave and that tire was flat. My son pumped it up and we drove back to get it fixed. I informed Ford that I specifically asked for that tire to be fixed, was told it was fixed and then it goes flat 10 min. later. I was told that the spot on the tire was usually hard to patch but they would try to fix it. Strike 3 - No problem out of my tire since last visit. The first cold night my low tire light came on. The tires didn't look low but I had an oil change appointment soon so I decided to wait and have them check it. I figured it was the cold. They fixed it last time so they should know what to check and what tire was fixed last time. I arrive at 10:30 a.m. for my oil change. I also asked if my tires could be checked. I explained what had happened last time so I wanted to stress how concerned I was. The person helping me asked which tire it had been and I said front passenger. Around 11 I was told my car needed realigned and I said fix it. Around 1:00 I was told my back brake pads were metal to metal. I said okay replace them. Around 2:45 I see my car just sitting there with no one working on it. I go back to the person I was dealing with but there was another customer with them. Then I see Josh. I asked Josh to call back and have someone bring my car up. He calls back there and is informed that they're not finished. They're waiting on the lift to be available so they can do the alignment. You mean the one they told me about around 11 this morning? I said just give me my car without the alignment. The oil change was free (I got two free oil changes after Strike 2 as their way of "making it right), they flushed/replaced my transmission fluid/back break pads and an alignment which I didn't get cost me $959. Oh and let's not forget being there 4 and a half hours. Nobody on the work floor seemed to be working very fast. I saw one guy under a vehicle screwing something in, then he would walk off to talk to someone, come back and screw in another, stop and talk to 2-3 guys around him, etc. Maybe you you should set up an espresso machine for your workers. Anyways, I'm done with your dealership and as soon as I am able I'm trading in this Ford for something different (but definitely not a Ford). I am an unmarried older woman who doesn't know a lot about vehicles. The dealer that I use needs to be a place I trust. I want a place I can go where when I leave, I know my car is as safe to drive as is feasibly possible. I don't have that trust in Ford of Murfreesboro. There is no reason for anyone from this dealership to call me "to make things right".Nothing can make this right. Other than wanting a refund for the alignment that I didn't wait around for, I'm totally done. I do not wish to ever set foot in your dealership again. More