Ford of Murfreesboro

We are very very unhappy with our dealings with the service department. We had a door ding in the right back quarter panel that is covered by the expensive warranty we purchased for the Expedition. Fr service department. We had a door ding in the right back quarter panel that is covered by the expensive warranty we purchased for the Expedition. From the day I called I. There has been nothing but incompetent people handling it. Tanner took several days to get back with me. I had to call him. The man damaged the truck while trying to repair. I was informed that the panel had been cracked in the paint and would require a complete paint job. We get there today, Monday, and there were several issues. You had the manager, Jonathan, saying that the space in the corner of the panel that is loose can not be repaired. The maintenance manager blamed the car wash for leaving material in this crack. There was a lot of overspray all over the window and panel again it had to be sent back and cleaned. We are still not happy with the loose spot we looked at other vehicles and this is not the case with them . One excuse after another. This is a $70+ vehicle, the 6th we have purchased from Ford of Murfreesboro and will probably be the last. The worst experience ever and I would give the people in your service department a minus 0. Deborah and Warren Brown More

Jordon was awesome, this is the2nd vehicle we have Jordon was awesome, this is the 2nd vehicle we have purchased with him. Very professional and knowledgeable about the vehicle. We will Continue doi Jordon was awesome, this is the 2nd vehicle we have purchased with him. Very professional and knowledgeable about the vehicle. We will Continue doing business. More

I was greeted as soon I pulled in Alex was prompt and professional. The waiting area was clean and spacious, I enjoyed watchIng the mechanic work on my truck professional. The waiting area was clean and spacious, I enjoyed watchIng the mechanic work on my truck More

I took my 2016 Ford Edge to the Murfreesboro Ford Collision Center. To replace front spoiler and - turns out - because the price was good to replace the rear fender wrap-around because of a gash is Collision Center. To replace front spoiler and - turns out - because the price was good to replace the rear fender wrap-around because of a gash is mine. Location is easy to access - parking and office. Process of obtaining price quote, check-in, pick-up all orderly. Ryan kept me well-informed along the way. Work looks good. More

Knew what I was looking for, JC brought the vehicle, we went for test drive, and paperwork was as painless as possible. Zipped in zipped out. went for test drive, and paperwork was as painless as possible. Zipped in zipped out. More

Mery is amazing!! Never have I ever received such amazing service. She was sure to meet all of my experience needs! Thank you so much mery!! amazing service. She was sure to meet all of my experience needs! Thank you so much mery!! More

Great place to buy a vehicle!We were looking at new Great place to buy a vehicle! We were looking at new trucks but found a gently used one, low mileage but with all the extras we needed for a great pr Great place to buy a vehicle! We were looking at new trucks but found a gently used one, low mileage but with all the extras we needed for a great price. Steve was professional, knowledgeable & very courteous during the sale. Travious was very helpful and professional too. Even followed up on a possible second sale while on vacation. Great experience working with them both More

The only dealership service department I've used in forty years that has been consistently honest, routinely fair-priced, and genuinely competent at what they do. Kudos to Tanner Meno. The man won't sleep we years that has been consistently honest, routinely fair-priced, and genuinely competent at what they do. Kudos to Tanner Meno. The man won't sleep well if he thinks he and his team have dropped the ball. Outstanding management of my truck's service needs. Well done, Tanner. And well done Will Labee, the technician who fixed my truck. You and the whole FoM Team has earned my trust. More