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Ford of Murfreesboro

Murfreesboro, TN

3.2
704 Reviews

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 704 reviews

October 19, 2019

Bair Cars They use bait cars.. They aren't ,however, very good at lying about it... When I busted them on it and complained about the half a day I wasted drivin More

by frendamyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kimberly
Oct 21, 2019 -

Ford of Murfreesboro responded

Sir, with all due respect, we do not use bait cars. We are sorry that the vehicle you were interested in was sold to another customer before you made it to the dealership. Kim called you to let you know that before you got to the dealership, letting you arrive to find out would have been bad, but she called. There was no desposit to hold that vehicle from being sold to another customer, so we did the best we could to accommodate you and our other customer that made it to the dealership first. This situation is unfortunate, but it did not warrant the aggressive and vuglar lanuage to our employees.

Oct 21, 2019 -

frendamyne responded

It was almost closing time and Kim wanted to get home. I could have put a deposit down, but she was "about to get locked in" So..... She said we could just do it in the am.. I agreed. The next morning, Kim called me at 8:34 to "set up my test drive" per HER request the eve before. So, I called her back exactly six minutes later. She then started started screening my calls and not responding to messages. Meanwhile I was busy driving across Middle TN to fulfill the commitment I had made to her. Bait cars don't have a sign on them that says bait car. It's what you and yours did with it, that made it a bait car. Any person on your sales staff could have simple contacted me and saved my entire Saturday morning, while also being upfront and professional. But instead, you "baited" me in with a car that you sold out from underneath me. You stole my time and treated me with no respect. Your sales team has no courage or character. I don't deal with thieves or liars. You have proven yourself to be both.

October 16, 2019

Excellent sales and service! I have been military most of my life and moving to areas with new dealerships and their respective service departments can be another life hassle. Tr More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ (sales), Randy (service), Alvie (service)
Oct 18, 2019 -

Ford of Murfreesboro responded

Sean, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2019

17 Escape Battery Was having issues with the battery. I kept having to jump it off every few days. Ford of Murfreesboro checked it and replaced it at no charge. Great s More

by tbrown64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner
Oct 15, 2019 -

Ford of Murfreesboro responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 07, 2019

Fusion 2016 I was in for a routine oil change and tire rotation. Everything was covered under my extended warranty, so it didn't cost me anything. Albee helped More

by Angel65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee
Oct 09, 2019 -

Ford of Murfreesboro responded

Thank you so much for your kind words about your service experience with Albee! We try every day to satisfy our customers and it’s always nice to know when we succeed. We look forward to your next visit! Take care!

September 28, 2019

Routine service Quick and perfection. Great customer service also!! Also very good pricing!! I Lso enjoyed that they run your vehicle through a car wash at end to cle More

by Slinky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Renolds
Oct 03, 2019 -

Ford of Murfreesboro responded

We're glad to hear our staff took such great care of you! Here at Ford of Murfreesboro we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 25, 2019

Car wasn’t fixed right the first time I went to dealer to get work done on engine I left and the next day my light came right back on it’s a huge inconvenience More

by Kenadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
September 24, 2019

Customer Service provided Just wanted to share my experience with Greg Smith, very professional and VERY knowledgeable. This is my first Ford I am buying currently I have owned More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Smit
September 23, 2019

Great Experience Austyn was professional and exceptionally helpful in my 2nd car buying experience. My fusion was totaled and I wanted to move into a truck. He never More

by Brooke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austyn
Sep 26, 2019 -

Ford of Murfreesboro responded

Brooke, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Murfreesboro! If you have any further questions, please don't hesitate to reach out!

September 22, 2019

Overall good experience Had a very good experience. Albee was very polite and knowledgeable. She explained everything perfectly. I had a few extra service quotes I asked her More

by TJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee
Sep 24, 2019 -

Ford of Murfreesboro responded

Here at Ford of Murfreesboro, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

September 19, 2019

Great customer service ! Jeff assisted in all needs and questions for my oil change. Also provided me a list of stuff that need repair with no pressure to repair at the moment More

by Elizabeth Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 23, 2019 -

Ford of Murfreesboro responded

It really means a lot to us that you took the time to write such a positive review about Ford of Murfreesboro so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

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