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Ford of Murfreesboro

Murfreesboro, TN

Overview
Reviews
Vehicles
3.2
705 Reviews
Call Dealership (615) 437-2749

1550 Northwest Broad Street

Murfreesboro, TN

37129

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Showing 705 reviews

June 04, 2022

Got me in,at my appointment time, at 4:00 And was out in less than an hour for Oil change.Albee was very thorough in making sure everything was done correctly. More

by Led Foot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Holt
Report | Print
Jun 04, 2022 -

Led Foot responded

Great Service in getting oil change Did not have to wait long

June 03, 2022

I’m unhappy with the warranty service provided for my new 2022 Edge with 6600 miles. Did not initially submit for warranty and had to purchase a missing grommet for $10 More

by jdavismax1
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Jun 05, 2022 -

Ford of Murfreesboro responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would like to discuss your experience in more detail, please give us a call at (615) 439-1269 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

June 03, 2022

I took my car for service and recall work for door latch. My advisor, Jorge Cervantes, set up the shuttle back home for me. He kept me updated, as the work took much longer than anticipated. He was kind, pro More

by Gram
Recommend Dealer
Yes
Employees Worked With
Jorge Cervantes
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Jun 05, 2022 -

Ford of Murfreesboro responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Murfreesboro. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

June 02, 2022

They were very professional and they explained everything to me about the service and what needed to be done later More

by Lou Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cant remember their names
Report | Print
Jun 03, 2022 -

Ford of Murfreesboro responded

Hi Lou, thank you so much for your feedback about Ford of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help! We hope to see you soon!

June 01, 2022

My representative was amazing during my visit and really helped me out. I will definitely be back More

by joker552002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pope
Report | Print
Jun 03, 2022 -

Ford of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 31, 2022

Get you in right away, very friendly, fixes any problem you have. Glad to have a certain person to talk to like Randy. More

by pkgiehl20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RANDY Tant.
Report | Print
Jun 02, 2022 -

Ford of Murfreesboro responded

Hi, thank you so much for your kind words about your experience here at Ford of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

May 31, 2022

Great service from Ford of Murfreesboro. Recalls were performed quickly and the service rep Tanner was very communicative and always answered my calls or texts. More

by kingram04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Ford
Report | Print
Jun 02, 2022 -

Ford of Murfreesboro responded

Hi, it really means a lot to us that you took the time to write such a positive review about Ford of Murfreesboro so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

May 31, 2022

Randy Tant has our undying loyalty. We will always take our vehicles to him. He always makes sure everything is done properly and completely. More

by Percival
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Tant
Report | Print
Jun 02, 2022 -

Ford of Murfreesboro responded

Hi Percival, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 31, 2022

Andrew is very knowledgeable and personable and I felt confident that he would make sure that my car was properly serviced. More

by dpwilhoite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jun 02, 2022 -

Ford of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 31, 2022

The staff is very friendly, the rates are reasonable, and the service is pretty quick! More

by bmorgan59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee
Report | Print
Jun 02, 2022 -

Ford of Murfreesboro responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford of Murfreesboro, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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