Ford of Murfreesboro

Awful Customer Service I rarely have to have any work done on my Mustang, but did have a fender bender several years ago and it took three trips to this dealership to get th I rarely have to have any work done on my Mustang, but did have a fender bender several years ago and it took three trips to this dealership to get the repairs done right. Much to my dismay, there are two recalls on my vehicle that needed attention, the airbag and the throttle body. This meant it had to go to the dealership. Since I work in Murfreesboro, this location was my only option. The young lady at the desk was incredibly rude, ignored my husband's very specific questions and then failed to call us when the car was ready. I picked it up after work, and failed to look closely at the paperwork. The throttle body had to be ordered....she did not even mention that was the case. On top of that, the service was schedule two weeks in advance giving plenty of time to order the necessary parts. The sales side of this dealership is great, but without a good service department to back them up, this location has some serious problems. I have worked in customer service for many years and don't tolerate incompetence, especially in a position that deals with customers on a daily basis. I am very disappointed and will be calling the service manager regarding this issue. More

Awsome dealership April Cromety, the finance department, and Billy in service are awsome. I have never had a better car buying experience. I would recommend the deal April Cromety, the finance department, and Billy in service are awsome. I have never had a better car buying experience. I would recommend the dealership to everyone. More

Poor customer service The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered recall part) until we picked our car up today. When you spend that much money on something, you certainly should not be treated as an inconvenience. More

Parts Advisor Carl Woosey This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees and even after pleading for him not to continue to disrespect me he continued to do so More

Good Experience!!!! This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I wa This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I was looking for in a car. I will always come back here to buy my next car. And u have one xxxx of a sales person in Mike. If I was the owner he would be getting a promotion or raise , that's how much that young man meant to me an my family!!!😊😊 More

Playing games if not outright dishonest I was looking for a particular vehicle (a new base model Ford Fiesta S Hatchback with a manual transmission). I called the dealership and asked about I was looking for a particular vehicle (a new base model Ford Fiesta S Hatchback with a manual transmission). I called the dealership and asked about it. They reported that they had that exact car, so I scheduled an appointment to come and drive it the following day. I showed up on the lot (having travelled from 40 minutes away) and the salesman told me that they didn't have a base model and had never had one, but did have the ST with the manual transmission (which is 6k more and loaded). I drove that vehicle, which was nice. I told the salesman that I wanted the S not the ST. He said - let me see what we can do and invited me and my teenage son into the showroom. At this point, the salesman and manager put on the pressure, even to the point of turning my teenage son into the conversation "Don't you really want the fancier car" and telling me literally "The S model is a dumb choice given your option to buy the ST at this price". Seriously? They just called me stupid in front of my teenager. They made NO EFFORT to find the vehicle I wanted at another dealer. It was a complete waste of my time and 80 miles out of my way!! We have a Ford dealer near me that has an ST on the lot. I didn't want that car!!! The only good thing was the lesson that it taught my teenager. "Dad", he said, "Is that why everyone thinks that car salesmen are all slimy?" Yes indeed! From the other reviews, looks like my experience was not unique! I left and went same day to the another dealer to drive the competitor Hyundai Accent. Similar story - They did not have the base model either, but found one in the region they could transfer. And most importantly - treated me with respect and courtesy. I purchased the vehicle from them that evening and took it home 2 days later. We are very happy with it and I have purchased several more vehicles from that competitor. More

Service department is clueless!!!! Taken car in again which is the 6th time for the same problem!! Only to hear that it may be sometime in September to have someone look at the vehicle. Taken car in again which is the 6th time for the same problem!! Only to hear that it may be sometime in September to have someone look at the vehicle. My conversation with Ford Corporate stated the same level of frustration they have with this group at Ford of Murfreesboro. We would feel better if they would just fix the car or tell us that they don't have a clue what to do. In turn, direct us to another dealership that is competent. Ford is proving to be "Fix Or Repair Daily"!!! More

New truck Had the best experience buying a new vehicle Jennifer Hughes salesperson was the best person to deal great customer service willing to go the extra mi Had the best experience buying a new vehicle Jennifer Hughes salesperson was the best person to deal great customer service willing to go the extra miles to help with paperwork and just a great person to work with ford of Murfreesboro should be please to have this person on there staff More

DOES NOT CARE AFTER THE SALE!!!!!! worst customer service we dealt with. Would not buy from them ever and this experience would extend to a Ford product. My daughter's first purchase an worst customer service we dealt with. Would not buy from them ever and this experience would extend to a Ford product. My daughter's first purchase and continued problems with a clutch that has been in their shop 4+ times with same response of clutch recall and on back order. Replaced the clutch and same problem...apparently not the "new and improved" clutch to solve the issue. Last night car would not get above 25mph on I-24 from Nashville to Murfreesboro. Very nerve racking for my daughter trying to get home! Took to FoB next morning with same excuse and told not an issue/safe to drive! Are you kidding me???? This is my daughter's first purchase and we are heartbroken over this entire experience for her. This Ford of Murfreesboro group does not care!!! Only care about the sale and will dismiss you when a problem occurs. If i could give them 5 negative stars i would.. DO NOT BUY FROM THIS DEALERSHIP if you expect service after the sale and people that care about customers. More

a lot of miscommunication, but friendly service. Ordered the ambient kit for my 2013 fusion se. Was told it was one price then the next was told a different price. I work Monday-Friday 8-5 and the Ordered the ambient kit for my 2013 fusion se. Was told it was one price then the next was told a different price. I work Monday-Friday 8-5 and the only time I had to get it done was on the weekend. They don't have a mechanic who can work on it on the weekend so I had to do it on the weekday. It's extremely inconvenient, but they provided me a rental car so that I could go to work. They were very nice, but they could maybe try to accommodate the customer a little bit more with their hours. Unfortunately most people work the same shift as I do, so that would be my only complaint. All in all, they were helpful and apologetic, I would recommend this place. More