Ford of Northampton

service manager We live on Long Island in New York but my daughter is attending college at University of Massachusetts Amherst. When she had an issue with her car whi We live on Long Island in New York but my daughter is attending college at University of Massachusetts Amherst. When she had an issue with her car while at school I contacted Northampton Ford and was fortunate to have George Susy us. George was able to have her car repaired with hours of my call to him. Being almost 300 miles away from my daughter when she needed my help caused me so much worry but George put my mind at ease knowing my daughter's car was in good hands. George was extremely patient and kind, and in my opinion, a great asset to the Ford family!!!! More

The purpose of this visit was to get my initial Mass insoection and to get my new plates put on. The length of wait was very short and all went as expected. insoection and to get my new plates put on. The length of wait was very short and all went as expected. More

Everyone was great. I left happy and excited. Everyone I dealt with was very friendly. I would recommend this dealership. I want to thank everyone. I dealt with was very friendly. I would recommend this dealership. I want to thank everyone. More

. The dealership did the nicest thing for me. I had a fender bender in Dec. in my new 2013 Focus. After having the body shop make necessary repairs, I waited a month for the paint to set on the replacem fender bender in Dec. in my new 2013 Focus. After having the body shop make necessary repairs, I waited a month for the paint to set on the replacement parts and then made an appointment for my first service appt. and to have Glass Coat applied to the replacement parts. When I received the back it had been completely detailed inside and out for no additional charge. It looked just like new. I asked if this was standard policy and they said not not really. I was very touched because I think they knew how badly I felt about the accident and wanted me to have my brand new car back. Anyway I thought that was so kind. I was impressed. More

Great service and a new battery . I wouldn't bring my Ford anywhere else. It's always a pleasure to go to Northampton Ford. They are the best! Ford anywhere else. It's always a pleasure to go to Northampton Ford. They are the best! More

First time I actually felt like a member of your service department spoke to me! Appreciated the apology from my previous visit. Thank you BRIAN. Sincerely Jo Root department spoke to me! Appreciated the apology from my previous visit. Thank you BRIAN. Sincerely Jo Root More

The staff was very knowledgeable and friendly - it made buying a new car after thirteen years a great experience, I have owned two new cars prior to this purchase and I am looking forward to driving this n buying a new car after thirteen years a great experience, I have owned two new cars prior to this purchase and I am looking forward to driving this new car for a long time.......... thank you! Sincerely Heather Pedersen More

Ford of Northampton has the best service department I have ever dealt with. They are careful, thorough and they explain what is needed and what my options are. They do excellent work. have ever dealt with. They are careful, thorough and they explain what is needed and what my options are. They do excellent work. More

Doing great. I see the Ford is experiencing a good year on the stock market. Please pass this on to your customers. Seems as good companies show great profit they then raise prices and that ruins it for e on the stock market. Please pass this on to your customers. Seems as good companies show great profit they then raise prices and that ruins it for everyone. I'm sure it's tough...but it is better to keep prices low and grab more loyal customers than raise prices...and loosing your customer base. Keeping your prices down forces other car companies to have their own problems. It would be as great sales technique (advertisement) to bring this info to the public...and to prove it with some obvious comparable costs that the competition is forced to adjust to. More

Friendly, easy to reach, fast service. Very helpful, very clean service area and waiting room. More important no hidden cost or add ons. All Questions were answered. What more can you ask for? Thank You, clean service area and waiting room. More important no hidden cost or add ons. All Questions were answered. What more can you ask for? Thank You, More